Comments on: 5 Steps to Make an Unhappy Customer Happy Again http://biggsuccess.com/2008/09/17/5-steps-to-make-an-unhappy-customer-happy-again/ Life On Your Own Terms Fri, 12 Mar 2010 11:03:18 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: George & Mary-Lynn http://biggsuccess.com/2008/09/17/5-steps-to-make-an-unhappy-customer-happy-again/comment-page-1/#comment-3054 George & Mary-Lynn Fri, 19 Sep 2008 21:04:33 +0000 http://biggsuccess.com/?p=1234#comment-3054 We Listened to your acronym, Pavel. We Apologize that we didn't think of it ourselves, but we hope to Solve problems like this in the future. Thanks for commenting! We Listened to your acronym, Pavel. We Apologize that we didn’t think of it ourselves, but we hope to Solve problems like this in the future. Thanks for commenting!

]]> By: Pavel http://biggsuccess.com/2008/09/17/5-steps-to-make-an-unhappy-customer-happy-again/comment-page-1/#comment-3021 Pavel Wed, 17 Sep 2008 23:14:36 +0000 http://biggsuccess.com/?p=1234#comment-3021 Back when I used to work at LazerQuest (i lasted exactly the length of the probationary period), they had us follow the "LAST First" process: L- listen A- apologize S- solve T- thank Sounds simple enough, right? Well, if you could ever get past step 1! Mary-Lynn -- I think "punching bag" is a spot-on description of what most of those customers were looking for. Back when I used to work at LazerQuest (i lasted exactly the length of the probationary period), they had us follow the “LAST First” process:

L- listen
A- apologize
S- solve
T- thank

Sounds simple enough, right? Well, if you could ever get past step 1!

Mary-Lynn — I think “punching bag” is a spot-on description of what most of those customers were looking for.

]]> By: Mary-Lynn http://biggsuccess.com/2008/09/17/5-steps-to-make-an-unhappy-customer-happy-again/comment-page-1/#comment-3019 Mary-Lynn Wed, 17 Sep 2008 18:43:37 +0000 http://biggsuccess.com/?p=1234#comment-3019 Theresa, we hear your frustration. Some people are looking for a punching bag. Fortunately, it sounds like you are the grownup during a difficult conversation. We love your show idea and we'll definitely do that! Thanks for sharing today. Theresa, we hear your frustration. Some people are looking for a punching bag. Fortunately, it sounds like you are the grownup during a difficult conversation.

We love your show idea and we’ll definitely do that! Thanks for sharing today.

]]> By: Theresa http://biggsuccess.com/2008/09/17/5-steps-to-make-an-unhappy-customer-happy-again/comment-page-1/#comment-3018 Theresa Wed, 17 Sep 2008 18:32:00 +0000 http://biggsuccess.com/?p=1234#comment-3018 These are great tips! I deal with customer complaints all the time. There are some people who can be downright mean. I have to bite my tongue when dealing with those types, but they can really get my blood boiling. I think you should follow up with steps customers should use when making a complaint so they can get the best result. These are great tips! I deal with customer complaints all the time. There are some people who can be downright mean. I have to bite my tongue when dealing with those types, but they can really get my blood boiling.

I think you should follow up with steps customers should use when making a complaint so they can get the best result.

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