Comments on: Apologies – The Good http://biggsuccess.com/2009/05/12/apologies-the-good/ Life On Your Own Terms Thu, 18 Mar 2010 13:48:27 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Cool Twitter Conference Chicago http://biggsuccess.com/2009/05/12/apologies-the-good/comment-page-1/#comment-12338 Cool Twitter Conference Chicago Thu, 06 Aug 2009 13:22:48 +0000 http://biggsuccess.com/?p=1751#comment-12338 [...] interview of me speaking on the same subject, my story was featured in an in-depth interview on The Bigg Success [...] [...] interview of me speaking on the same subject, my story was featured in an in-depth interview on The Bigg Success [...]

]]> By: Ryan http://biggsuccess.com/2009/05/12/apologies-the-good/comment-page-1/#comment-9109 Ryan Tue, 19 May 2009 05:51:02 +0000 http://biggsuccess.com/?p=1751#comment-9109 I just wanted to comment also, as I am working on my own social network marketing plan. I love business that are small enough that the owner(s) still control the company. I have had so many horrible experiences with companies that are too big for their own good, that it is just so great to hear stories like this highlighting the advantages of being an attentive owner. P.S. I have ordered from the Lincoln Park Dominoes multiple times and have always been very satisfied, even when I order at 2am. I just wanted to comment also, as I am working on my own social network marketing plan. I love business that are small enough that the owner(s) still control the company. I have had so many horrible experiences with companies that are too big for their own good, that it is just so great to hear stories like this highlighting the advantages of being an attentive owner.
P.S. I have ordered from the Lincoln Park Dominoes multiple times and have always been very satisfied, even when I order at 2am.

]]> By: Bigg Success » Apologies - The Bad and the Ugly http://biggsuccess.com/2009/05/12/apologies-the-good/comment-page-1/#comment-9038 Bigg Success » Apologies - The Bad and the Ugly Wed, 13 May 2009 07:03:28 +0000 http://biggsuccess.com/?p=1751#comment-9038 [...] Yesterday we talked about how Ramon De Leon, the owner of six Chicago Domino’s franchises, responded to a complaint by Amy Ravit Korin on Twitter and created a video apology promising to “wow” her. You owe it to yourself to see how he did it. [...] [...] Yesterday we talked about how Ramon De Leon, the owner of six Chicago Domino’s franchises, responded to a complaint by Amy Ravit Korin on Twitter and created a video apology promising to “wow” her. You owe it to yourself to see how he did it. [...]

]]> By: George Krueger http://biggsuccess.com/2009/05/12/apologies-the-good/comment-page-1/#comment-9036 George Krueger Wed, 13 May 2009 03:08:30 +0000 http://biggsuccess.com/?p=1751#comment-9036 I'm with you Stephen. I think my jaw dropped when Amy first told Mary-Lynn and me her story. I also like that it highlights that nimble-footed small business people can use social media tools to outpace large companies. We're going to discuss that more on tomorrow's post. I’m with you Stephen. I think my jaw dropped when Amy first told Mary-Lynn and me her story.

I also like that it highlights that nimble-footed small business people can use social media tools to outpace large companies. We’re going to discuss that more on tomorrow’s post.

]]> By: Stephen Hopson http://biggsuccess.com/2009/05/12/apologies-the-good/comment-page-1/#comment-9035 Stephen Hopson Wed, 13 May 2009 03:06:46 +0000 http://biggsuccess.com/?p=1751#comment-9035 Wow, I am blown away by this reaction in this day and age where excellent customer service is not the norm. It's sad that this kind of service creates major news because it's so unusual but good for the pizza chain to capitalize on it. Serves as a good example of what companies need to be doing more of b/c then the PR could be just as good, if not better for them. Wow, I am blown away by this reaction in this day and age where excellent customer service is not the norm. It’s sad that this kind of service creates major news because it’s so unusual but good for the pizza chain to capitalize on it. Serves as a good example of what companies need to be doing more of b/c then the PR could be just as good, if not better for them.

]]>