Comments on: Apologies – The Good

By: Mary-Lynn

Mary-Lynn — Tue, 22 Jun 2010 15:17:28 +0000

Just noticed that Ramon has changed his twitter moniker. You’ll find him here: http://twitter.com/ramon_deleon

By: Driving Business Value with Social Media

Driving Business Value with Social Media — Mon, 03 May 2010 10:02:56 +0000

[...] media can help you resolve complaints so you keep more customers. You may even get them to spread the word about you and your [...]

By: Cool Twitter Conference Chicago

Cool Twitter Conference Chicago — Thu, 06 Aug 2009 13:22:48 +0000

[...] interview of me speaking on the same subject, my story was featured in an in-depth interview on The Bigg Success [...]

By: Ryan

Ryan — Tue, 19 May 2009 05:51:02 +0000

I just wanted to comment also, as I am working on my own social network marketing plan. I love business that are small enough that the owner(s) still control the company. I have had so many horrible experiences with companies that are too big for their own good, that it is just so great to hear stories like this highlighting the advantages of being an attentive owner.
P.S. I have ordered from the Lincoln Park Dominoes multiple times and have always been very satisfied, even when I order at 2am.

By: Bigg Success » Apologies - The Bad and the Ugly

Bigg Success » Apologies - The Bad and the Ugly — Wed, 13 May 2009 07:03:28 +0000

[...] Yesterday we talked about how Ramon De Leon, the owner of six Chicago Domino’s franchises, responded to a complaint by Amy Ravit Korin on Twitter and created a video apology promising to “wow” her. You owe it to yourself to see how he did it. [...]