By Bigg Success Staff
News on the job front is that employees are increasingly unhappy with their jobs. There’s an old saying:
People join companies. They leave bosses.
So if you’re the boss, you bear the brunt of the responsibility for making your employees’ work experience satisfying. Of course, some people are only happy if they’re unhappy. Hopefully, you weed those people out BEFORE you hire them!
So, we’ll assume that your employees are generally happy people, which means they have the potential to be happy employees. This may surprise you –
You are the single most important factor
in your employees’ level of job satisfaction!
That’s particularly important if your employees deal directly with customers. As you might know from The Service – Profit Chain:
Employee satisfaction⇒Customer satisfaction⇒Revenue growth⇒Profit growth
What can you do to make your employees happier? Many unseasoned managers think that people only want more money or more benefits. Give me … give me … give me!
That’s not the case, though. Check out what your good employees want from you:
- They want to feel valued.
Your employees want to know that they aren’t just a “number” to you. That they matter! That you are genuinely interested in them. In helping them do their jobs better. Helping them build their skills. Helping them make their lives work. Show a genuine interest in your employees and you’ll be surprised what happens! Good people perform for good bosses.
- They want to feel important.
Your employees want to understand how they make an impact. Help them understand the big picture and their role in it. Businesses and organizations serve people. Help them understand how they improve people’s lives. Share information about your business and industry. Discuss your goals and progress toward them. Make them a part of something bigger than just a job.
- They want feedback, delivered properly.
Good employees want regular input on their job performance. You’re the person they expect to get it from. Make time for this incredibly important part of your job. When one of your employees does something exceptionally well, make a bigg deal out of it. Praise him or her as publicly as you possibly can. When they fall short of your expectations, offer constructive advice privately – one-on-one.
Don’t get so busy doing your job that you neglect your most important duty – to serve your people. Make this your top priority and you’ll find bigg success as a leader!