Category Archives: Management

What Henry Ford Knew That Many CEOs Have Forgotten

Henry FordWe all know a lot about Henry Ford. But the two of us didn’t know much about Herbert Casson until recently. Now we have a growing fascination.

Casson began his career as a minister and ended it as an author. He was a Methodist turned socialist turned capitalist. He was one of the people featured in the book, 50 Key Figures in Management.

A capitalist with a better way to get rich

It was what he said about Henry Ford that caught our attention. Here are a few excerpts, written as a contemporary of Ford’s:

“Judging by results, Henry Ford is the most successful manufacturer in the world. He pays the highest wages. He makes the highest profits. He sells the cheapest goods.

Henry Ford is a complete answer to the silly Marxian theory that a capitalist can only make money by robbing his employees or the public.

Henry Ford robs nobody. He is not an exploiter of the proletariat.

He is a multi-millionaire, and every penny of his money is clean.

His enormous profits are only a part of what he saves the public; and he pays his workers far more than they could make if they were on their own.

Henry Ford is a capitalist, and he shows all capitalists a better way of getting rich.

Scoffing at Ford

After telling the story of Ford’s fascinating journey from farmer to entrepreneur, Casson continued:

“We may scoff at him if we like—if we are foolish enough; but it seems to me that he is the one who has the joke on the rest of us.

Henry Ford knows how. He has solved his business problems. He has shown us the one right way to handle men and produce goods and make profits without making enemies.

It would be better for all of us if we STUDIED Ford more and scoffed at him less. The more I find out about him the more I am impressed with his ability and his sense.

What the world needs is more Henry Fords; that is the truth, whether we like it or not.

If we had 1,000 Fords, we would have high wages, high profits, low prices and no labor troubles. We would have peace and prosperity.”

Ford and his employees

He goes on to discuss how Ford treated his employees:

Take, for instance, Ford’s methods as an EMPLOYER. In this respect he is most peculiar. He has followed a most unusual course, and he has made a great success of it.

The fact is, that Henry Ford seems to regard himself as a LABOR LEADER rather than an employer.

He gives his men MORE than they ask.

He gives them better working conditions than they had ever thought of.

He watches over them and protects them.

He has made his men the best-paid and most contented workers the world has ever seen.

He was one of the few leaders to hire convicts and people with disabilities. He treated all of his employees like people. Casson concludes:

“He has stopped the war between the workers and the management. He has established peace and goodwill.

He has shown every other employer what can be done.”

Entrepreneurial CEOs today can learn a lot from Ford. You can have it all. It just takes some ingenuity which begins with a mutual trust between you and your people. To paraphrase Ford, your people might become good customers, too…if you treat them well.

Source: Tips on Leadership or the Life Stories of Twenty Five Leaders

This book was written by Casson in 1929 and republished in 2003. We found it riveting so we highly recommend it to you.

Image in this post from sciencecontrol.com

Facebook is Killing Our Economy

law educationMolly DiBianca, an employment lawyer, recently relayed a story on her firm’s blog about a legal issue prompted by an “unfriending” on Facebook.

Some time ago, an employee asked her supervisor to friend her. The supervisor accepted the request. Now they were Facebook friends.

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icon for podpress  Hear George & Mary-Lynn disuss today's topic on The BIGG Success Show podcast! Click the player to listen: Play Now | Play in Popup | Download

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Everything was great, until the employee filed a complaint with the Equal Opportunity Employment Commission citing discrimination.

The supervisor, afraid to inadvertently read a post related to the charge, removed the employee as a Facebook friend. DiBianca said that was a good idea. However, the employee added a charge of retaliation to the discrimination charge.

A vicious cycle

Employment-related lawsuits are up as a result of the economy. Social media is still relatively new. It takes a while for the law to catch up to technology.

It’s a vicious cycle – A lawsuit is filed. A company wastes resources defending itself. Profits aren’t what they expected. So they don’t hire. So fewer people have money to spend. So profits are even lower. And on and on it goes. So, we can only conclude that:

Facebook is killing our economy!

Or could social media help our economy?

We have a friend who heads up the Visual Merchandising Department in a store that’s part of a large chain. He told us recently about his firm’s social media policy for its employees.

Among other things, supervisors can’t “friend” subordinates. Our friend said, though, that the document was so long and so full of fine print, he decided to not even mess with it.

It’s a missed opportunity. Competition for dollars is fierce. Many areas of the country are still struggling.

We shop at our friend’s store. We always enjoy seeing the displays he puts together. He’s incredibly creative. We’d love to see photos of his displays online. It might tip us off to something we might buy.

For years, retailers have used their windows to draw attention to their merchandise and get people to come into their store. Now a store can have “windows” online, in numerous locations.

Is it unreasonable to expect these “windows” to drive traffic to their stores?

But our creative friend isn’t willing to risk his job over something as silly as Facebook. And who can blame him?

Setting the mood for growth

Companies need to avoid knee-jerk reactions. Sure, they need to clothe themselves in protection. But they also need to tip their hat to new opportunities to get a mannequin-leg up on the competition.

Even more importantly, our legal system needs to set the mood by protecting new technology while insuring that individual rights aren’t trampled on. It’s a delicate balance, but it’s necessary to keep the spotlight on jobs and growth.

What advice do you have for businesses trying to balance the risks and rewards inherent with social media?

Direct link to The Bigg Success Show audio file | podcast:
http://traffic.libsyn.com/biggsuccess/00649-112310.mp3

(Image in today's post from plex)

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