Tag Archive: 5 steps

The Single Biggest Waste of Time

Bigg Success is life on your own terms. The five elements of bigg success are money, time, growth, work and play. Today we’ll focus on time.
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icon for podpress  Hear George & Mary-Lynn discuss the biggest time waster on The Bigg Success Show! Click the purple player to listen while you read: Play Now | Play in Popup | Download

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There are a lot of ways to waste time. We want to focus on the single biggest one of all time. It might surprise you when you hear what it [...]

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Are You Solving the Problem or Treating the Symptom?

Picture yourself sitting in your doctor’s office. You feel terrible – so terrible that you finally went to get your doctor’s prognosis. Your doctor walks in, takes one look at you and tells you what’s wrong.
No questioning. No prodding. No poking. No cold stethoscope.
How much confidence would you have with your doctor’s diagnosis?
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icon for podpress  Hear George & Mary-Lynn talk about today's post on The Bigg Success Show! Click the purple player : Play Now | Play in Popup | Download

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5 Steps to Make an Unhappy Customer Happy Again

We’ve all heard the basic rules of customer service. But they deserve repeating before we discuss how to resolve a customer complaint.
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icon for podpress  Hear George & Mary-Lynn discuss today's post on The Bigg Success Show! Get a lesson and a laugh in 5 minutes or so. Click the purple player: Play Now | Play in Popup | Download

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Rule #1: The customer is always right.
Rule #2: If the customer is ever wrong, reread Rule #1.
These two rules are sufficient most of the time. However, sometimes we must realize:
Rule #3: [...]

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