Tag Archive: customer service

2 Important Things to Know About Your Customers

It was a beautiful day in our area on Sunday so we decided to go for a drive. There’s an outlet mall about thirty minutes from us. So we stopped and shopped!
We like to combine work and play. While we were playing, we got a couple of ideas for post, including this one today.
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icon for podpress  Hear George & Mary-Lynn discuss the keys to growing your customers on The Bigg Success Show! Click the purple player to listen while you read [6:13m]: Play Now | Play in Popup | Download

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Where are [...]

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Apologies – The Good

Today on The Bigg Success Show, we were thrilled to welcome Amy Ravit Korin, also known as interactiveAmy. She’s a social media consultant to individuals, local businesses and Fortune 500 companies. We met Amy at SOBCon, the business school for bloggers. Amy has so much personality that, once you meet her, you’ll never forget her! [...]

 
icon for podpress  Hear interactiveAmy tell her story to George & Mary-Lynn on The Bigg Success Show! Click the purple player to listen while you read: Play Now | Play in Popup | Download

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5 Steps to Make an Unhappy Customer Happy Again

We’ve all heard the basic rules of customer service. But they deserve repeating before we discuss how to resolve a customer complaint.
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icon for podpress  Hear George & Mary-Lynn discuss today's post on The Bigg Success Show! Get a lesson and a laugh in 5 minutes or so. Click the purple player: Play Now | Play in Popup | Download

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Rule #1: The customer is always right.
Rule #2: If the customer is ever wrong, reread Rule #1.
These two rules are sufficient most of the time. However, sometimes we must realize:
Rule #3: [...]

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