Today is Blog Action Day 2008. Bloggers from all over the world wide web are discussing poverty today in the hopes that conversation for a cause will lead to a cure.
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We chose to participate because we believe in the cause and we believe in the power of people working together with a purpose.
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Some professors at Harvard developed a concept over ten years ago called The Service Profit Chain. This concept is designed to increase your profits year after year.
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The Service – Profit ChainEmployee satisfaction leads to customer satisfaction. Satisfied customers lead to revenue growth. Revenue growth leads to profit growth.
Reinvest a portion of those profits [...]
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