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The Question to Ask About Poor Performance

Written on August 27, 2009 by admin in Personal Branding

It’s Back-to-School time and we’re doing ten posts on lifelong learning. It’s hard to believe but we’re already at Post #9.

Today, we want to discuss leadership. It pertains to personal leadership, but we’re going to focus on leading others. We’ve been looking at learning opportunities; we’ll discuss this subject as a teaching opportunity.

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Hear George & Mary-Lynn discuss today's topic on The Bigg Success Show! Click the purple player to listen while you read: Play Now | Play in Popup | Download

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When the performance of someone in your charge falls short of expectations, there’s a very important question to ask. You start with this because the answer determines your next move. The question is:

Have I done everything in my power to help this person perform up to expectations?

If the answer is no, determine what else you can do. Then do it.

If the answer is yes, then you may have to take more drastic measures.

Start with yourself for two reasons:

To give your employee every benefit of every doubt. After all, either you or your predecessor saw something worthwhile or this person wouldn’t be working for you.

You can control yourself; you can’t control anyone else. So if the answer comes back on you, it means the solution may be easier.

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2 categories of sub-par performance

You can summarize all the reasons why an employee may not be hitting his or her target into two categories:

It is either a knowing problem or a doing problem.

In general, knowing problems are easier to solve than doing problems. When you ask yourself if you’ve done everything you can, you hope you can honestly say “No”. Then when you ask yourself if it appears to be a knowing problem or a doing problem, you hope to honestly answer that it’s a knowing issue.

Then you feel like there’s a real shot at getting the employee on track. They may need encouragement. They may need more training. They may need context for the work they perform.

Teachable vs. learnable

With most jobs, there are elements that are teachable and there are elements that are learnable. You can teach someone how to get past a knowing problem. They have to learn how to get over a doing problem.

Think about it – you’ve probably read, watched or heard directions on how to do something. You thought you had it down … until you tried to do it.

Implementation can be difficult to say the least. But at some point, you get it.

The best decision may be the most difficult one

Your employee has to get it in a reasonably timely manner. If not, you face a difficult choice. You may need to part ways with this employee.

It’s important to keep something in mind. Let’s say you’ve given your best effort to help your employee get up to par. Your employee has given his or her best effort to get on track.

It still isn’t happening. You’re probably doing everyone a favor by making that difficult choice. That doesn’t make it easy, but it can give you some relief about your decision.

Great leaders take responsibility for the performance of every individual in their charge. When someone isn’t performing up to expectations, they quickly take action to get them back on track. That leads to bigg success!

Thanks so much for checking in with us today.

We love synergy here at Bigg Success. So next time we’ll discuss five activities that will make you healthy, wealthy and wise all at the same time. Please join us!

Until then, here’s to your bigg success!

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Direct link to The Bigg Success Show audio file:
http://media.libsyn.com/media/biggsuccess/00469-082709.mp3

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Tags: audioblog, back to school, bigg success, Business, career, employee performance, george krueger, great leaders, life, lifelong learning, Management, mary-lynn foster, personal leadership, podcast, problems, solutions, the bigg success show

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Little Things Make a Bigg Difference

Written on June 10, 2009 by George Krueger & Mary-Lynn Foster in Personal Growth

Bigg Success is life on your own terms. Today we want to focus on growth, one of the five elements of bigg success.

Little things can make a bigg difference on our path to bigg success. Oftentimes, they’re mostly attitudinal adjustments. We’ll discus six of these little things today.

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Hear George & Mary-Lynn discuss the little things that make a bigg difference on The Bigg Success Show! Click the purple player: Play Now | Play in Popup | Download

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Instead of taking an extra fifteen minutes, give an extra fifteen minutes.

Over the course of a year, if you were to show up fifteen minutes earlier and stay fifteen minutes longer, you’d have 120 more hours of productive time. That even allows for four weeks of vacation!

This doesn’t have to be work. It really depends on your objectives. You may get home fifteen minutes earlier, put an extra fifteen minutes into studying for that certification you want, or work on building relationships for an extra fifteen minutes a day.

Instead of telling someone about you, ask about them.

Ask your spouse or significant other about their day. Ask that person you just met about the work they do.

This makes a bigg difference in so many ways. It’s amazing how much we can learn from others. By letting the other person tell you about themselves, you learn about yourself and your world.

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marylynn I find this ironic. You seem more interesting when you let the other person talk about themselves. They find you more interesting because you’re letting them talk.

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george You always tell me, Mary-Lynn, that the less I talk, the more interesting I am!

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Instead of sitting back, lean forward in your chair.

This is somewhat related to the last one. One benefit is that you’ll stay awake! But the other benefit is that you will be more engaged with the person with whom you’re talking. You appear more interested. So they feel better about themselves.

Instead of walking around with a frown, flash your bigg beautiful smile!

When you smile, it makes people wonder what you’re up to!

Tony Robbins says: “Motion creates emotion.” Even when you don’t feel like smiling, by telling yourself to smile you’ll soon see the world in a different way. Even in the worst of times, we can find something to smile about.

Instead of seeing the bad, see the good.

This applies in so many ways. We’ll just discuss a couple.

How about the people around you – like your co-workers? Look for their good traits. See what they do well. Compliment them on it.

How about your company? Don’t focus on all the things you don’t like about it. Focus on the things your company is doing well.

Along that line …

Instead of focusing on the problem, think about solutions.

There are a lot of problem-finders in the world; we don’t have enough problem-solvers.

It’s easy to find a problem; it’s a lot harder to SOLVE IT. But bigg goal-getters know that’s how you find bigg success!

What little things have made a bigg difference in your life?

We’d love it if you’d share that with us. You can do that by:

leaving a comment below

e-mailing us at bigginfo@biggsuccess.com

calling us at 888.455.BIGG (2444)

Phil Gerbyshak called us with a comment on our Lone Wolf or Lead Wolf show. He said:

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phil_gerbyshak “For a long time, I lived as the lone wolf but, in the last few years, I’ve realized that being the lead wolf is a lot more fun, a lot more rewarding, and a way to get a whole lot more done and experience some bigg success. So thanks for inspiring me with this article and podcast and for all you do to help us be a bigg success. Make it a great day!”