We’re always on the lookout for good coaches. So last week, we had two phone calls that we want to share with you — one good, one bad. But there are lessons to be learned from both of them. Specifically, we want to discuss when it’s worth spending your time and money, and when you should run … and run fast!
- If they don’t live up to their promises, even in the sales call …. run!
In what turned out to be the bad call, we were promised a one-on-one conversation with an internet expert. It turned out to be nothing but a scripted sales call.
The good call, on the other hand, was a conversation. It was exactly what we were promised it would be … and more! It was personal. He had done research on us and our web site. It was what coaching should be.
- If there’s lots of conversation, but almost no information … run!
With the bad call, we’re still not sure how their program works. Even though we were on the phone for about an hour. Details were sketchy. Answers to questions were vague. The most popular answer seemed to be, “That’s proprietary.” We weren’t given any details about the credentials of our would-be coach.
The good phone call was completely opposite. We know exactly what we’re going to get, after only thirty minutes. We were given advice that we’re already using. And the price tag is much less.
- If you’re told you have to make a decision now … run!
We were immediately cajoled with the bad call to make a decision on the spot. We told them that we don’t operate that way. They pressed on. Our experience shows that the best decisions are thoughtfully made after consideration – not an on-the-spot emotional decision. If you’re being asked to make a decision immediately, your best response is usually going to be “no”.
Our coach on the good call didn’t ask for an immediate decision – in fact, he is so confident in what he has to offer, he suggested that we should not make an immediate decision. However, he still gave his advice freely!
- If they’re playing mind games with you … run!
Build you up, tear you down, wear you out. That was the process we experienced with the bad call. Don’t fall for it.
We were offered words of encouragement with the good call. We were also given some constructive criticism, which was very helpful. Constructive criticism is great; just tearing you down to make a sale is not. If you don’t understand the difference, reread the first three points!
We could go on, but these are the highlights of our discussion. Hopefully, you’ll find these helpful the next time you’re trying to buy something.
Our quote today is by Thomas Jefferson.
“Do not bite at the bait of pleasure, ‘til you know there is no hook beneath it.”
So don’t get hooked … if it smells fishy, it probably is.
Next time, we get a visit from Santa. Until then, here’s to your bigg success!