By Bigg Success Staff
One of your responsibilities as a leader is to admonish the troops who fall out of line. It could be that they aren’t performing up to expectations. Perhaps some behavior isn’t in line with the 314 code of conduct] you established.
You have to respond to these errant troops so your whole team keeps progressing toward the 270 victory you defined]. There are four characteristics of your response:
The longer you wait to address the situation, whatever it may be, the more you risk that the behavior will become systemic. Don’t think that you’re too busy to deal with these situations. They need to be a top priority.
While you need to react quickly, you shouldn’t respond if you’re still feeling emotional about the situation. You’ll do more harm than good. If need be, let it sit overnight. The key thing is to address the situation as soon as you can discuss it logically, not emotionally.
You should discreetly pull the person aside to have your discussion. No one likes to be called out in public. It’s counterproductive – you may find the person you’re disciplining defending themselves more aggressively. Worse yet, they may withdraw and become less productive. It also has repercussions with your other troops.
Prepare for a conversation, not a confrontation. Before you do that, know exactly what you’re trying to accomplish. You’ve established consequences for underperforming and violating the code of conduct. You have to be prepared to dispense those consequences or risk that your code will become meaningless.
Try to start off the conversation with some positives – things they’re doing well. Then discuss the situation at hand, helping them understand why it is not acceptable. If it involves performance, offer him or her suggestions or resources to help them get back on track. Finish off with some encouraging words along with a time to review progress.
Admonishing your troops when they fall out of line is one of the most important abilities of a great leader. If done correctly, you’ll find that most of your people get back on track quickly.