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25 Ways to Lead Your Organization Through Good Times and Bad

By Bigg Success Staff
05-14-08

Leadership Skills

twenty-five 

Leadership is challenging under any condition. In this article, we’ll offer some tips to survive the bad times and to let the good times keep rolling! We discuss five great tips from each of five great articles along with the links to the original articles themselves.

5 Tips to Keep Your Organization’s Knowledge in Your Organization

#1 – Don’t let your best people leave.

#2 – Establish a mentoring program for new employees.

#3 – Share best practices.

#4 – Share lessons learned.

#5 – Document, document, document.

This is a fantastic article on The Providers Edge site. Check out the entire article to learn how to reduce knowledge loss in your organization. *Note that this link will open a PDF file.


5 Key to Overcoming a Crisis

#1 – Keep in mind that business without risk is business without growth.

#2 – Work with the facts. Listen to the market, not your ego.

#3 – Act quickly and decisively. Delay makes things worse, not better.

#4 – Be a proactive leader and clearly communicate your decisions.

#5 – Be resilient and continue to innovate. Success is not forever, nor is failure.

These great tips come from Atsutoshi Nishida, CEO of Toshiba. He was discussing his company’s decision to pull the plug on HD DVD with Yukari Iwatani Kane of The Wall Street Journal. Check out the full interview for detail on overcoming a crisis in your organization.

 

5 Tips to Get the Best Results from Your Employee Training Programs

#1 – Remember that training is an investment.

#2 – Make sure the training is targeted and really needed.

#3 – Establish measurable returns.

#4 – Work with vendors that truly understand your needs.

#5 – Make sure the training is flexible and customized.

Chris Young wrote this excellent post on his Maximizing Possibility blog. You owe it to yourself to check out his complete explanation of his five tips for improving employee training and development during a recession or economic downturn.

… but we’re not done with training yet …


5 Pointers to Train Your People to Up sell / Cross sell

#1 – Tell your people what’s in it for them.

#2 – Give them clear objectives.

#3 – Create a non-threatening environment for role playing.

#4 – Assign them structured skill improvement activities.

#5 – Schedule a follow-up workshop about a month after the initial session.

This is an oldie, but a goody written by Brian J. Geery for BNET. He specifies it as sales training, but these tips are helpful for training for any human interaction. Read details of his five tips to ensure successful up selling / cross selling training.


5 Tips to Keep the Momentum Going

#1 – Reset greater challenges.

#2 – Review individual efforts.

#3 – Re-energize.

#4 – Rewind.

#5 – Recognize and reward.

Understanding these concepts is so important because momentum is such a precious thing. Check out the details on CareerBuilder’s top five tips for maintaining momentum.  

 

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Hear today's lesson and laugh on The Bigg Success Show.

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How to Crack a Crabby Co-Worker

Bigg Challenge
Melissa e-mailed us about a co-worker that she works with regularly on projects. Her co-worker is never in a good mood. In fact, she’s often downright unfriendly to everybody. Melissa tried taking a personal interest and killing her with kindness, but it didn’t matter. She wonders how to deal with this difficult co-worker.

 

Bigg Advice
Ah, the crabby co-worker with the hard exterior shell that you just can’t crack! It seems like every office has one. We’ll offer some suggestions, Melissa, but just remember you can’t change anybody but yourself.

You’ve tried being nice, but it hasn’t helped. Sometimes the nicer you are to people like this, the meaner they get. They’re like the bully that we all picture from our childhood days.

So don’t be afraid to stand up to the bully. One of two things will happen when you do – they’ll either be more of a bully or they’ll respect you for standing up for yourself.

So confront her directly, but don’t be in-her-face about it. There’s a good chance you’ll catch her off guard, because bullies aren’t used to being called out for being rude.

When she says something curt, just ask, “Have I done something to offend you?” You can expect one of two responses:

  • She may say “Yes”.
    That gives you the opportunity to follow up. Just ask, “I wasn’t aware I had offended you, what did I do?”

    Now at least you can have a conversation. She may get it off her chest and you might become one of the few people she treats well.

  • She may say, “No, why?”
    That will open the door for you to say something like, “By the tone of your voice, I just felt like I must have upset you.”

    In some cases, bullies have behaved this way for so long (and gotten away with it), they don’t even realize that they’re doing it. By bringing it to her attention, she might change her attitude toward you.

No matter what, Melissa, be sincere. Don’t worry about her attitude and don’t take it personally – it’s her problem, not yours.

Lower the bar

On the show, George shared some advice that he learned from one of his mentors. This mentor said he discovered early in his career that he wouldn’t like everybody with whom he worked. However, he worked hard to not dislike any of his co-workers.

So lower the bar! Try to find ways to not dislike her. For example, maybe she’s really good at what she does and you can respect her for that.

Thanks, Melissa for sharing your bigg challenge! 

If you have some tips for Melissa, share them with all of us! Comment below!

Our bigg quote today is by Anais Nin:

“From the backstabbing co-worker to the meddling sister-in-law, you are in charge of how you react to the people and events in your life. You can either give negativity power over your life or you can choose happiness instead. Take control and choose to focus on what is important in your life. Those who cannot live fully often become destroyers of life.”

So don’t fret too much about your crabby co-worker. Plenty of people will melt like butter from the warmth of your personality.

Next time, in honor of Mother’s Day, we’ll talk about mom’s lasting legacy. Until then, here’s to your bigg success!

 

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3 Keys to Balancing Work and Life

By Bigg Success Staff
05-06-08

Work – Life Balance

balance 

Balance between work and home is one of the biggest challenges faced by professionals today. And perhaps no one faces as tough a course as young mothers (and fathers).

The following three keys are admittedly vague, but that is on purpose. It’s designed to let your mind wander as you consider individual solutions to the challenges you face. Once you have the outline filled in, you can look for specifics.

Define what success means to you.
This is where it starts. Only you can determine what will make you successful. Your vision of success may call for more (or less) work time. That’s fine. You’re the one who has to be happy with the result.

Determine what works for you.
With success defined, you can find out what works for you. This is also a very individual thing. What works for someone else may not work for you. It is also a process – try things and see how you like them. As you do, your vision of success may change. That’s fine, too!

Don’t let anyone dissuade you.
Along the way, you’ll probably get plenty of advice. Most of it unsolicited. It doesn’t matter. You know what you’re trying to achieve. You know how you’re going about it. Stick to your plan and revise it only when you find a better alternative!

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Hear today's lesson and laugh on The Bigg Success Show. 

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