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3 Things Every Employee Wants

By Bigg Success Staff
01-11-08

Leadership Skills

duck_family

News on the job front is that employees are increasingly unhappy with their jobs. There’s an old saying:

People join companies. They leave bosses.

So if you’re the boss, you bear the brunt of the responsibility for making your employees’ work experience satisfying. Of course, some people are only happy if they’re unhappy. Hopefully, you weed those people out BEFORE you hire them!

So, we’ll assume that your 84 employees are generally happy people, which means they have the potential to be happy employees]. This may surprise you –

You are the single most important factor
in your employees’ level of job satisfaction!

That’s particularly important if your employees deal directly with customers. As you might know from The Service – Profit Chain:

Employee satisfaction⇒Customer satisfaction⇒Revenue growth⇒Profit growth

What can you do to make your employees happier? Many unseasoned managers think that people only want more money or more benefits. Give me … give me … give me!

That’s not the case, though. Check out what your good employees want from you:

    • They want to feel valued.

Your employees want to know that they aren’t just a “number” to you. That they matter! That you are genuinely interested in them. In helping them do their jobs better. Helping them build their skills. Helping them make their lives work. Show a genuine interest in your employees and you’ll be surprised what happens! Good people perform for good bosses.

    • They want to feel important.

Your employees want to understand how they make an impact. Help them understand the big picture and their role in it. Businesses and organizations serve people. Help them understand how they improve people’s lives. Share information about your business and industry. Discuss your goals and progress toward them. Make them a part of something bigger than just a job.

    • They want feedback, delivered properly.

Good employees want regular input on their job performance. You’re the person they expect to get it from. Make time for this incredibly important part of your job. When one of your employees does something exceptionally well, make a bigg deal out of it. Praise him or her as publicly as you possibly can. When they fall short of your expectations, offer constructive advice privately – one-on-one.

Don’t get so busy doing your job that you neglect your most important duty – to serve your people. Make this your top priority and you’ll find bigg success as a leader!

Hear today’s lesson and laugh on The Bigg Success Show. 

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Happy People Make Happy Employees

(Image of duck family by pedrosimoes7, CC 2.0)

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Getting The Credit You Deserve

We’re not talking about credit cards here! We’ll discuss a somewhat common problem – what to do when you’re doing most of the work, but getting very little credit.      

Vicki e-mailed us with a bigg challenge – she recently worked on a major project at work. It was a bigg success – okay, she didn’t say that, but we couldn’t resist! Management is thrilled. Her problem – her supervisor is taking all the credit. Vicki wants to know what to do to get the recognition she deserves.

Here’s what we recommend to Vicki:
Put it in perspective
Don’t forget the old saying: It’s amazing how much gets accomplished when no one cares who gets the credit. The fact is you know that you worked on this project and that it was very successful. Enjoy it! You helped your company … you contributed.

Ask yourself if you’re inflating your role? Sometimes we give ourselves more credit than we deserve, especially on successful projects. Make sure that’s not the case. However, from reading Vicki’s e-mail, it doesn’t appear that’s the situation here.

We live in a highly competitive world. You’re a hard worker. You’ve been a part of a successful campaign. Strive to get the credit you deserve. That helps your standing in your company. It 129 makes your job more secure.]

If you don’t promote yourself, no one else will.
We’re not talking about walking around telling everyone how great you are. Don’t undermine your boss. Just understand that you need to make sure you’re recognized for your contributions.

Document, document, document.
As you’re working on projects in the future, keep written notes as things progress. Give credit where credit is due for ideas, participation, and implementation. Follow up – after meetings, face-to-face conversations, and phone calls – with a written record of “your understanding” of the conversation. Get agreement on the facts from your supervisor and/or co-workers.

For the project you just completed, consider writing out your role in the project. Ask your supervisor to review it. Tell him that you recorded the details while they were fresh in your mind. You’re going to put it in your file for your next review.

Don’t just write down what you did – include what you learned. Your company provides you with opportunities for growth. Pat your company on the back for that!

One more thought on documentation – don’t forget to add this project to your resume!

Address the situation at the proper time in the proper way.
The proper time is AFTER you have documentation on your role in a project. Then, if your manager fails to give you the credit you deserve, you’re ready to address it in the proper way.

That means having a conversation, not a confrontation. You won’t accomplish anything by attacking him. Report on the situation with as little emotion as you can possibly muster. Keep this two-point outline in mind –

(1) This is what happened      (2) Here’s how it makes me feel.

You may start with a discussion of the project, what you’re most proud of, and what you learned for next time. Then, you might say something like:

“In our meeting yesterday, when this project was discussed, I don’t feel I was given the credit I deserve. It makes me feel unappreciated.”

You’re not putting your boss on the defensive by saying that. You’re simply, and properly, trying to resolve an issue.

Good luck, Vicki! Thanks for sharing your bigg challenge with us.

What’s your biggest challenge right now? E-mail it to us at bigginfo@biggsuccess.com

Do you have a suggestion for Vicki? Share it with us in the Comments below.

Our Bigg Quote today is more of a riddle …

Why is Christmas just like a day at the office? 
Because you do all the work and the fat guy with the suit gets all the credit!

You may be an elf now, but if you remember to elf-promote, you’ll be elf-satisfied!

Come back tomorrow to find out if your knowledge is a blessing or a curse. Until then, here’s to your bigg success!

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Johnny’s Big Thought

By Bigg Success Staff
01-03-08

Success Stories

bag of groceries jpg

Every single one of us has the ability to make a significant difference in the world. That’s the lesson we can learn from this great story from Barbara Glanz’s wonderful book
CARE Packages for the Workplace–Dozens of Little Things You Can Do to Regenerate Spirit at Work.

Johnny is a bagger at a grocery store. He attended a presentation by Glanz about putting your mark on your work. Johnny took it to heart.

Here’s what Johnny did …
Johnny had an idea for putting his stamp on customer service. He would come up with a thought every day and put it in every customer’s grocery bag.

He went home that night and asked his dad to teach him how to use the computer. You see, Johnny has Down’s syndrome. His dad helped him develop a three column by three row page.

When he gets home from work each night, Johnny finds a thought for the next day. Sometimes he can’t find a good one, so he makes one up! With his dad’s help, he types it into the computer. They copy it into the other eight sections of the page. Then they print it out.

Johnny cuts up the nine thoughts and then personally signs the back of each one. With demand being what it is, Johnny signs at least 1,800 thoughts each day.

Here’s what happened as a result …
The store manager has noticed that Johnny’s thoughts are in huge demand. He first noticed it when he was walking through the store one day and there was a long line. He immediately started barking for more lanes to be open.

But the customers didn’t move – they wanted to be in Johnny’s lane so they got his thought for the day! One customer told the store manager that she used to only shop at his store once a week. Now she only comes to his store – because she wants Johnny’s thought for the day! Johnny’s thought has turned shopping into an experience for his customers.

Other employees also noticed what Johnny was doing. The people in the floral department started thinking about how they could put their mark on customer service. Now, when a flower breaks off or isn’t going to be used, they don’t just throw it away like they used to. They find an elderly woman or a young girl and personally pin it on her!

One of the meat packers loves Snoopy. He bought 50,000 Snoopy stickers, which he puts on every piece of meat he packs. Johnny’s thought has made work fun for his co-workers.

We applaud Johnny’s bigg success!

Hear today's lesson and laugh on The Bigg Success Show. 

(Image of grocery bag by yanyanyanyanyan, CC 2.0)