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Is E-Mail Diluting Your Message?

communicate Albert Mehrabian, Professor Emeritus of Psychology at UCLA, is the author of Silent Messages. This book discusses his legendary research into the relative importance of verbal and non-verbal communication.

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Mehrabian’s rule

When you’re trying to communicate emotions, think about the three V’s: verbal, vocal, and visual. They are the three parts of what has become known as Mehrabian’s Rule – 7% of your message is given verbally (the words you use), 38% comes vocally (the tone you use), and 55% is delivered visually (your facial expressions and body language).

We see from his research that, when we’re trying to convey feelings or attitudes, the overwhelming majority of the message comes through non-verbally. If the verbal and non-verbal don’t agree, people will rely on the non-verbal.

Choosing your medium

Therefore, understanding the three V’s of communication helps you prevent misunderstanding. If the recipient of your message can’t hear and see you say the words, your message may get diluted.

E-mail is convenient, but it can be easily misunderstood because it’s only words. What about text messages?

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marylynnA friend of mine told me that her husband’s ex-wife texts her husband about problems with their kids. My friend gets frustrated after several rounds of nothing getting solved. She says she tells him to just call his ex-wife.

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So choose your medium carefully if you’re trying to convey feelings or attitudes. Some media only use one part of the communication trio, and a very minor one at that!

If you’re just relaying facts, e-mail is fine. If you want to express more than that, your message may get diluted. A phone call enriches the conversation because you bring in the voice. And while it’s not always possible to meet face-to-face, it is your best bet for your most sensitive communication.

Speaking of which …

Let’s apply this to a presentation, whether your audience is one or many. How you say what you say, and what you do when you say it, are actually more important, in getting your message across, than what you say.

What?

It’s hard to explain this in just words. Hey, that illustrates our point!

You can say, “I’m excited.” If you say it with enthusiasm in your voice while standing straight up, your audience will believe you. If you say it like Droopy says, “I’m happy” and slouch while you’re saying it, your audience may doubt you.

People remember the impression more than the words. So if you want to connect with an audience, it’s important to practice your inflections and your gestures to make sure they’re congruent with your words.

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We really appreciate you reading our post today. If you listened to our show, you could’ve heard our appreciation in our voices! Join us next time when we get a visit from a very special guest – Santa Claus. Until then, here’s to your bigg success!

 

Direct link to The Bigg Success Show audio file:
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Have you ever been to BINPAO?

By Bigg Success Staff
09-04-08

Peak Performance

binpao 

Now that all we have to do to visit another country, or even another planet, is double click our mouse, there’s no stopping us Web surfers. And, it’s time to space out, both literally and figuratively.

Millions of Americans, young and old, have diagnosed or undiagnosed attention deficit issues, leaving them with an inability to concentrate. While this is assuredly a serious issue for those with true attention-related conditions, I cannot help but wonder how much BINPAO humans have manufactured using our own devices. I have coined BINPAO here, not only because it looks cool in writing and sounds cool (especially the pow! part), but because it reflects accurately what happens to me when I begin using the Internet and all its related technologies.

BINPAO causes me to switch topics, jump around from place to place and generally. Oh wait, I lost my train of thought. See, with my browser open in several windows, I am able to compose these sentences while simultaneously checking the weather, the news from Iraq, my e-mail and more. I can switch from screen to screen in a millisecond. I can BINPAO – be in nine places at once.  For me, BINPAO is a fascinating concept. I can multitask in entirely new ways. I can be bored with what I am reading on the screen after just three or four sentences, and I can move on by clicking on a link and opening another box with a cute photo of a puppy. lol.  I can skip the really important information of the day and find out what is going on in Hollywood. omg. 

What I cannot do if I choose to enter the state of BINPAO is really get ANYTHING done—at all. I can start all kinds of stuff, just not finish one lick of it.

And studies are popping up all over on the subject of too much multitasking. CFO Magazine in July 2007 reported on multitasking in the workplace. They cite MIT and UCLA studies where researchers concluded that multitaskers do not always optimal learners or workers make. The studies pointed out that while some interruption and multitasking can bring interest to your job, too much is really that: too much. The MIT study found that one can reach a saturation point. Errors increase. Efficiency decreases. The UCLA researchers found that distracted learners still did the learning, but stored the information in different and perhaps less useful locations in the brain.

Ah, but what is an easily distractible gal to do?  It’s like putting a variety of raw meats in a circle around a hungry crocodile. Which one to grab first? Solution? Stop the click-throughs until I’m through and grab one at a time. I am an adult and can choose how long my attention span is. I need to take control of my constant clicking and realize the grass isn’t always greener on the other screen. I need to take time to absorb what’s in front of me before I move on. Maybe I’ll start by moving to the state of BIEPAO – be in eight places at once, and see where I go from there?

Hear today’s lesson and laugh on The Bigg Success Show.

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Put Your Inbox on Steroids

By Bigg Success Staff
06-25-08

Leading-Edge Application

sandy 

Would you like your own personal e-mail assistant?

I Want Sandy!

Would you like help managing all the mundane details?

I Want Sandy!

Would you help remember important meetings?

I Want Sandy!

I Want Sandy! is a great way to remember all the details so your mind can be free to focus on what’s important. From appointments to birthdays to yoga class to zebra fish feedings. And everything in between.

And it’s FREE! Check it out today!

You can get an e-mail with your schedule for the day.

Hear today's lesson and laugh on The Bigg Success Show. 

 

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Are Face-to-Face Meetings a Thing of the Past?

By Bigg Success Staff
06-19-08

Career Builders

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We live in a socially connected world. We develop and maintain relationships electronically. LinkedIn. FaceBook. Twitter. And hundreds of more ways to meet and greet people online.

We send text messages, instant messages, chat online or e-mail back and forth. These forms of communication have reduced the number of phone calls in which we engage.

And face time … well, it’s not gone the way of the dinosaur, but who really needs to meet face-to-face?

We all do!

All of the communication tools at our disposal are valuable. However, nothing can replace in-person conversations for richness. We can build higher quality relationships faster when we meet face-to-face.

When we meet in-person, we can see the whole conversation. Body language, facial expressions, vocal inflections. We get the entire dynamic.

We don’t have access to those things when our conversation is electronic. We even miss a lot of it with a phone call. Nothing replaces meeting in-person.

Of course, many of our conversations can be handled with the new methods of communication. But don’t be shy about meeting in person when the situation calls for it. You’ll probably find that you accomplish more than you can with any other means.

Hear today’s lesson and laugh on The Bigg Success Show. 

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