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Les McKeown on Predictable Success – Part 2

leaderOn the show today, we continued our conversation with Les McKeown, author of the Wall Street Journal best-selling book, Predictable Success: Getting Your Organization on the Growth Track and Keeping It There.

Last time, we talked about the stages leading up to Predictable Success.

Listen to the show to hear the second half of our discussion!


The BIGG Success Show Podcast Summary

Your sustainable growth rate tells you how fast you can grow based on your financial resources. However, you also need to consider your human resources.

Les says there are two points of inflection in most firms:

75 – 125 people
The founder owners like knowing their employees personally. They think they can ping everybody everyday. It’s impossible.

The business has grown too complex at this point for this approach. It is shifting into Whitewater. The human resources function needs to be formalized.

2,500 – 3,000 people
At this point, you have more than one center of gravity. By the time you hit 5,000 – 7,500 people, you are definitely a multi-unit operation.

You risk getting on the Treadmill – the first phase past Predictable Success – or even falling into The Big Rut. (We spelled it the way Les does in his book, even though we like our way better!).

Les says that knowing what to do with human capital is at the core of Predictable Success. He’s found that most owners don’t know as much as they think about their human capital.

We confess we often have the same problem!

In these two interviews, we discussed the “what” with Les. The rest of his book is about the “how.” We very highly recommend Predictable Success to you!

Direct link to The Bigg Success Show audio file | podcast: