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Are You Talking to the Right Person

talking.jpgWe each have a story about a wacky experience on the phone. Unfortunately for us, they’re true stories.

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marylynnI called Michael, our tech guy. I started talking about an issue with which we needed his help. Suddenly, the guy on the other end said, “Who is this?” I said, “It’s Mary-Lynn.” He said, “Oh, hey Mary-Lynn, how are things?” At that point, I didn’t know who was on the other end of the phone! It turns out I had called a different Michael, my old personal trainer.

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georgeI called my parent’s house. A woman answered the phone. I said, “Hey mom, it’s your son.” I asked how she was doing. She said, “Fine.” I asked if dad was there. She said, “Yes, I’ll get him.” A man came to the phone. I started to explain why I was calling. He said, “What are you talking about?” At that moment, I realized I was talking to a dad, but not my dad. Even worse – I had also talked to a mom, but not my mom in the same conversation!

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Consequential conversations

These conversations made us think about how important it is to talk to the right person. In our stories, there weren’t any repercussions. However, there are times when talking to the wrong person can have major consequences.

Nothing gets accomplished by talking to the wrong person. It’s a huge waste of time – for both you and the person to whom you’re talking.

If you’re talking to the wrong person, you may get misdirected. You could become discouraged. You might even lose your focus.

So we want to discuss three situations where it’s important to talk to the right person.

Are you talking to an expert?

A friend of ours says this best. If you want to make a million dollars a year, don’t talk to someone who’s making $999,999!

Don’t seek advice from someone who hasn’t achieved everything you’re trying to achieve. A lot of people like to give their opinions. They may be family or friends. We love them dearly, but they can’t help us if they haven’t done what we’re trying to do.

It doesn’t mean they don’t have anything to offer. It just means you have to filter what they say.

Are you talking to the decision-maker?

This is particularly important when you’re trying to make a sale. By “sale”, we don’t just mean in the typical sense of the word. You may be trying to sell someone on giving you a loan. Can they make the decision? If not, find out who can and talk to them.

This also applies to buying. You may want to negotiate a better deal. Does the person you’re talking to have the authority to give you a better deal? If not, find someone who does.

Are you talking to the person who knows the person to whom you need to talk?

You may not know the person to whom you need to speak. Do you know a person who knows him or her? Do you know The Connector?

If there’s more than one person between you and the person with whom you want to have a conversation, it’s tough. It will probably be more productive to get a direct referral to the person who can help you reach bigg success!

Do you have a funny story of talking to the wrong person?

We sure hope we’re not alone!

Please share your story with us by leaving a comment below, calling us at 877.988.BIGG or sending us an e-mail at bigginfo@biggsuccess.com.

We thank you so much for reading our post today!

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Next time, a member of our community shares what life on his own terms means to him. Please join us. Until then, here’s to your bigg success!

 

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4 Characteristics of Constructive Criticism

By Bigg Success Staff
02-24-08

Leadership Skills

 

One of your responsibilities as a leader is to admonish the troops who fall out of line. It could be that they aren’t performing up to expectations. Perhaps some behavior isn’t in line with the 314 code of conduct] you established.

You have to respond to these errant troops so your whole team keeps progressing toward the 270 victory you defined]. There are four characteristics of your response:

Quick
The longer you wait to address the situation, whatever it may be, the more you risk that the behavior will become systemic. Don’t think that you’re too busy to deal with these situations. They need to be a top priority.

Logical
While you need to react quickly, you shouldn’t respond if you’re still feeling emotional about the situation. You’ll do more harm than good. If need be, let it sit overnight. The key thing is to address the situation as soon as you can discuss it logically, not emotionally.

Private
You should discreetly pull the person aside to have your discussion. No one likes to be called out in public. It’s counterproductive – you may find the person you’re disciplining defending themselves more aggressively. Worse yet, they may withdraw and become less productive. It also has repercussions with your other troops.

Systematic
Prepare for a conversation, not a confrontation. Before you do that, know exactly what you’re trying to accomplish. You’ve established consequences for underperforming and violating the code of conduct. You have to be prepared to dispense those consequences or risk that your code will become meaningless.

Try to start off the conversation with some positives – things they’re doing well. Then discuss the situation at hand, helping them understand why it is not acceptable. If it involves performance, offer him or her suggestions or resources to help them get back on track. Finish off with some encouraging words along with a time to review progress.

Admonishing your troops when they fall out of line is one of the most important abilities of a great leader. If done correctly, you’ll find that most of your people get back on track quickly.

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