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Marketing in Tough Times: Part 2

marketing2 Today on The Bigg Success Show, we continue our conversation with John Jantsch, the Duct Tape Marketer. Last time, John talked about the importance of getting closer to customers and strategic partnerships to build business. Let’s get back to the conversation …

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georgeJohn, one of the businesses I used to own was a plumbing company. In that business, I learned that many times there are ways to work with competitors – especially if they aren’t direct competition. Even within an industry, people may have specialties and you may find people that you can partner with that are better at something than you are.

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johnThe way to really look at that is, “How can you become more valuable to your customer?” Look at it that way as opposed to, “Who can I go to who will refer business me to me?” That’s the mistake that a lot of people make. They reach out to people and say, “Hey, why don’t you send me some business?” And even though they may be capable of doing so, what’s the motivation in that? If the motivation can be, “How can I help you grow your business? How can I provide more value to my customers?” Building a strong network around everything that your customers might need, with you being the go-to person to recommend other people to them, is a great marketing and business strategy. Your customers will become much more loyal if they can see you as somebody who cares about their success as opposed to somebody who is just there to sell them something.

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marylynnIt’s all about being real – now more than ever. Going back to what’s been going on in 2008, some of the big guys have fallen and so has trust. People want to feel like they can rely on you.

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johnRight. In fact, my book starts out with my definition of marketing for the small business: finding someone who has a need and getting them to know, like, and trust you. That’s the real business that every small business is in. Well, frankly any business, but certainly the small business who can’t “buy” know, like and trust. If you keep that as the focus, it becomes the filter for every decision that you make that has a customer impact in your business.

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georgeIt seems to me, John, that you’re saying we need to focus on the relationships and not so much on the revenue. The revenue will come.

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johnI certainly believe that. I’m the first to acknowledge that sometimes you have to put food on the table. There is a lot of pressure to actually make the sale. But long-term, the companies that will survive this economic storm will focus on adding value, differentiating, and building a brand that can be trusted. In some cases, these companies won’t experience any downturn and may even find it to be an opportunity. Because people who haven’t been doing things right – not treating people very well, not doing good work, but the phone keeps ringing because people need stuff done – will be the first to go. If you’re in there doing things right in good times and bad, a shakeout in your industry may be an opportunity.

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We’re so grateful that you took time to read our post today. Join us next time when we wrap up our conversation with John. You’ll hear about the one thing you have to embrace to keep your business from being left behind. Until then, here’s to your bigg success!

Subscribe to The Bigg Success Show in iTunes. 

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Direct link to The Bigg Success Show audio file:
http://media.libsyn.com/media/biggsuccess/00309-011509.mp3

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Marketing in Tough Times: Part 3

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(Image in today's post by duchessa)

Marketing in Tough Times: Part 1

marketing1 Today on The Bigg Success Show, we begin a discussion with John Jantsch. John is the author of the great book, Duct Tape Marketing – The World’s Most Practical Small Business Marketing Guide. Forbes chose his Duct Tape Marketing blog as one of their favorites and Harvard features it on their marketing site. He also writes a monthly column and does a podcast for Entrepreneur magazine.

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marylynn
That’s a long intro and it’s not even everything!

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john
That’s good … we wouldn’t want to bore people right off the bat!

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marylynnJohn, I have to tell you. You’re the guy we wanted to come to because with everything going on with the economy, small businesses are struggling right now. A lot of the money that they might have had for advertising and marketing just isn’t there right now. So we want to talk with you about how to promote yourself on a shoestring budget.

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johnA lot of small business owners have done that. The headlines are that the Dow is down. Big companies are cutting back all kinds of jobs. The newspaper industry is in turmoil because of losing advertisers. But the typical small business owner is not putting out hundreds of thousands of dollars in advertising. In many cases, they have gotten to where they’ve gotten because they worked on a shoestring anyway. I wrote a column this week for a publication and talked about the natural competitive advantages of small business. I think that we can have this tendency to get in this “the sky is falling” mode and quite frankly, my experience at least is, that it’s not falling on the small business owner. The small business owner is now finding that the market momentum, sheer momentum, is perhaps not carrying them and that they have to get better at doing some of the things that maybe they should have been doing anyway. But my current soap box right now is to say, “Hey, everything is okay. Let’s just buckle in and do some things right.” So that was my long-winded intro to answer your question. Right now is the best time ever to get closer to your customer.

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george
So what are some customer-building strategies that don’t require spending a lot of money?

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johnYour customer, whether it’s a business or an individual, is feeling some of this economic pressure as well. This is a great time to huddle up and say, “What more can we be doing with you, for you? How can we get together and help each other?” Strategic partnerships have always been a great way to go for folks who are strapped for making the phone ring. Go out and find other people that have your ideal customer in mind. Find ways to co-brand some of your marketing materials, put workshops on together, or maybe just literally pass out each other’s materials. One of the greatest partnerships I ever put together was a plumbing contractor. They were going into people’s house every day. So we said to them, “Let’s find an electrical contractor, a roofing contractor, and three or four other people who treat their customers the way you like. Why don’t you all start going in and recommending each other?” You know how that happens – once you develop trust with a customer, they’ll ask you for every resource you can give them! So doing things like that – things people should be doing, good times and bad. It really does put the spotlight on them now if you haven’t been doing them.

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Get the tips and tools you need to be a BIGG success.
Subscribe to the Bigg Success Weekly – it’s FREE!

___

Thanks for reading today’s post. Next time, we’ll continue our conversation with John. He discusses ways to add value for customer loyalty. Until then, here’s to your bigg success!

Subscribe to The Bigg Success Show in iTunes. 

Subscribe to the Bigg Success feed.

Direct link to The Bigg Success Show audio file:
http://media.libsyn.com/media/biggsuccess/00308-011409.mp3

Related posts

Marketing in Tough Times: Part 2

Marketing in Tough Times: Part 3

Get Free Publicity for Your Business as a Radio Expert

Seth Godin on Tribes: Part I

(Image in today's post by duchessa)