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How to Chase Away Your Website Visitors

running_awayMost businesses and non-profit organizations have a web site by now. Good thing since more and more people are searching online for services instead of using the phone book.

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There’s a lot of advice about how your website should look. It’s important to pause to realize …

It's the experience that counts the most!

Just like in the bricks-and-mortar world, people value the experience.

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marylynnI've had two bad user experiences recently. The first one has to do with a local not-for-profit organization for which I volunteer. I produce the audio for the radio and television commercials that promote the event. The commercials mention a web address to get more information. However, that address takes you to the organization's national website. I spent ten minutes trying to find the page with information about our local event.

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george If memory serves, Mary-Lynn, you told me that you saw a link, “Find your local event.” But it directed you to sign up or log in to get more information.

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marylynnRight! It’s crazy. I shouldn't have to sign up to simply get information. Regardless, I finally recovered my user name and password. Then I logged in, but I still haven't found the local page. I ran out of time and will have to go back.

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george People who aren’t as invested as you probably wouldn’t put that much effort into finding the local information. Worse yet, they may never go back to the site.

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Tip #1: Create a landing page specific for what you are promoting.

Make it easy for people to find the information they want. For example, our local branch could have a page that ends with the name of our city. They could set up an address like this: nameoforganization.com/champaign.

That's a landing page. It’s the address you want to promote to people in your area for information about your local organization – especially when you’re using local TV, radio, or the newspaper.

Here's another example for a business: If you are promoting a deal, use a web address like one of these:

yourbusinessname.com/deal

yourbusinessname.com/summersale

Create your landing page in advance. It can reiterate the most important points of your advertisement and provide more information. Also provide links to your home page and any other pages that people interested in this promotion might find useful.

Integrating your offline marketing with online marketing makes all your marketing more productive. It’s a time-tested strategy. If visitors to your site get the information they want quickly, they’ll be more likely to take the time to visit other areas of your site.

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marylynnThe second bad experience occurred when I read an article online about a local tech series that is free and open to the public. The article was on our local newspaper's website. It gave details on the upcoming session and offered a link to the organization's website to get more information on all of the sessions in the series.

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george So you went to the website to find out more information, and I remember hearing a … how should I describe it … a frustrated sigh coming from you.

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marylynnThat’s a good way to say it. I was frustrated because I couldn't find anything about the series. I clicked on several page links, including their events link. Nothing. I used their search tool to search for the name of the event. Still nothing. Finally I went to their calendar and typed in the exact date. The first session in the series came up. It contained the same information that was in the article. Nothing further about the entire series. I was planning to put all of the dates on my calendar. I guess I’ll have to call them.

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Tip #2: Make it easy to find the information you promote.

If you want people to know about your events, make it easy to get that information. Especially if your event is getting press!

Create a page like we suggested above. If you prefer to link people to your home page, create a link and highlight it so people can find it quickly and easily. For example, in the case we mentioned above, you could highlight it this way:

"Tech series starting in August"

Make it very visible on your site. When people click on that link, it will take them to the page you've created with all the information about that event.

Your site is an excellent tool to compliment your other marketing efforts. But if you don't make it easy for people to find what you’re promoting, they won't participate in your sale or event.

Prepare your web site for visitors before you advertise or send out a press release. That will help make your campaign a bigg success!

Do you have any tips from your bad user experiences? Or maybe a good experience combining your web site with traditional media? Share that with us by leaving a comment below, calling us at 888.455.BIGG (2444) or e-mailing us at bigginfo@biggsuccess.com.

Thanks so much for reading our post today. Please join us next time when we’ll discuss artificial dissemination. Yes, you read that right! Until then, here’s to your bigg success!

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Direct link to The Bigg Success Show audio file:
http://media.libsyn.com/media/biggsuccess/00442-072109.mp3

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(Image in today's post by woodsy)

Are You Solving the Problem or Treating the Symptom?

diagnosis Picture yourself sitting in your doctor’s office. You feel terrible – so terrible that you finally went to get your doctor’s prognosis. Your doctor walks in, takes one look at you and tells you what’s wrong.

No questioning. No prodding. No poking. No cold stethoscope.

How much confidence would you have with your doctor’s diagnosis?

None at all, right?

Yet time and time again, we see this in the business world. Prescriptions are offered without a thorough diagnosis. So many times, we treat the symptoms of the problem, rather than solving the problem itself because we don’t take the time to discover the real problem.

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Ad hoc diagnosis cost this salesperson a client

We have a friend who sells television commercials. Recently, he told us about one of his new clients. This client had been running radio ads for his high-end grills. They didn’t work. So the radio salesperson put him on another station. That still didn’t work. So the guy switched to television.

Our friend produced a great ad showing people having fun around his client’s grills. Sales are booming! His client is thrilled!

But the radio salesperson missed an opportunity. By thoroughly diagnosing the situation, it could have been determined that the problem wasn’t the station, it was the message. Couldn’t you use sound effects to create a picture in the listeners mind? If you hear the sound of food on the grill, can you put yourself there? If you hear people having fun, do you want to join in?

The radio sales representative could have kept the client by thoroughly diagnosing the problem to come up with the right solution, instead of just trying something else (i.e. changing stations).

5 steps to diagnose the problem

With everybody looking for cost-effective solutions today, diagnostics are increasingly important. If you don’t get to the root of the problem when you prescribe a solution, you’ll damage relationships. So follow this simple five-step process to thoroughly diagnose the problem:

1. Ask probing questions

2. Listen
This is really part of the first step, but it’s so important that we felt it should be listed separately. Listen actively and attentively.

3. Clarify
Keep asking follow-up questions and making clarifying statements until you fully understand the issue. If your client offers a vague answer to your question, ask a question that digs deeper. Or repeat your client’s answer back in your own words. Now you’re ready to …

4. Define the problem

5. Offer the prescription
Now, and only now, are you ready to offer your solution to the underlying problem.

If you care about your clients, you will seek to build the relationship even if it’s not in your best interest today. Without question, it is in your best interest long-term.
 

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Next time, we’ll talk about tapping into your creativity this Halloween to have some bigg fun. Until then, here’s to your bigg success!

Subscribe to The Bigg Success Show in iTunes. 

Subscribe to the Bigg Success feed.

Related posts

Relationship Building Blocks

Do Your Customers Trust You?

Direct link to The Bigg Success Show audio file:
http://media.libsyn.com/media/biggsuccess/00249-102208.mp3

(Image by DawnAllynn)