Set Expectations to Be a Success

setting expectations | BIGG SuccessSometimes, some customers expect too much.

So do bosses, spouses, kids, parents, family members, friends and anyone else you have a relationship with.

Why do they expect too much?

We hate to do this. It’s something we rarely do. But we feel it’s necessary in this case. Before we try to fix the problem, let’s fix the blame.

It’s your fault!

You’re the reason they expect so much.

Before you get defensive, take comfort in this. We’re in the same boat as you are; it’s our fault with the people in our world.

What have we all done wrong? In most cases, it’s a communications problem. And a timing issue.

Let’s think about an example. A customer hires you to do a project. You’re excited to have the work. It will be great to get paid.

So you jump in and get started. You get it done. But the customer is far from thrilled. In fact, they’re unhappy.

They said they expected Y. You only delivered X.

You knew upfront that you were only going to deliver X. You didn’t price the job to provide Y.

But you never told the customer.

There’s the communication problem. Of course, you could tell the customer now. But that’s where the timing issue comes in.

Now, anything you say will sound like an excuse. And relationships aren’t built on excuses.

So what can you do?

In this case, we would eat the extra costs and deliver Y. But we would take a lesson away so we get a return on this unfortunate investment.

What’s the lesson?

You must communicate upfront if you want to manage expectations. Before you start a task, a project or a relationship, everything is open for discussion.

But expectations are being set based on those discussions.

When you tell a customer what you can’t do upfront, it’s an explanation. After the fact, it’s an excuse.

Set expectations upfront so you don’t have to make excuses. It leads to BIGG success!

How do you manage expectations?

Image in this post from stroinski

4 replies
  1. Stephen Smith
    Stephen Smith says:

    Managing expectations is vital to your success and the core responsibility that you have as a manager is training your people to do this right from the start.
    It is definitely a communication issue, which is why it is so important that both parties understand the definition of a successful outcome.
    Good thought to start my morning, thanks for sharing.

    Reply
  2. Grady Pruitt
    Grady Pruitt says:

    When it comes to waiting tables, setting expectations can make a real difference. If a guest orders an item that takes a long time to prepare, by letting them know up front that it takes a while to prepare, they are usually more patient if it’s not out in just a few minutes.

    This is true in other areas as well. I know there have been a number of times when I told my wife I would do one thing and she expected something else to be done as well since I already said I was doing the other. Disappointment happens when I don’t do that thing she expected. And usually, it’s because I didn’t know I was supposed to do the other thing or that it even needed to be done.

    Communication is very important!

    Thanks for sharing!

    Reply

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