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Break the Boundaries to Be a Success

break free from boundaries | BIGG SuccessWhat’s holding you back? What’s keeping you from BIGG success?

Boundaries?

The boundaries you let others impose upon you?

The boundaries you place upon yourself?

Most of the boundaries you face are artificial. You’ve made them up.

You’re so busy pleasing others that you’re making yourself miserable.

Stop! Stop projecting thoughts on others.

Take comfort in this – in most cases, others expect less of you than you think. You’re putting undue pressure on yourself.

In other cases, you just have to let go. It’s your life.

You own it. You’re the entrepreneur in charge of it. Break free of the boundaries they put on you. Go for the life you know you deserve.

And stop imposing boundaries on yourself. When that little voice in your head tells you that you can’t do something, shut it up!

Ask, “Why not?” Why can’t you do it?

Oh, you’ve never done it before. Okay. So what? You can do it now.

Alright, it’s never worked out before. Well guess what…that was then, this is now.

You’re not the same person now. You’ve grown. You’re ready to do something special. You know it. You can feel it. Deep down inside yourself.

It’s always been there. You know you were born to do something BIGG. It’s your destiny.

Life has given you trials and tribulations for a reason. It was preparing you for BIGG success.

You’re scared. You’ve never crossed this boundary before.

It’s the great unknown. The great unknown is scary.

You know what’s even scarier than the great unknown?

Not knowing.

Not knowing what you could have done.

Not knowing what a difference you could have made.

Not knowing how good life could have been for you.

The weekend is coming. So here’s a challenge:

Do something you’ve never done. Stretch yourself.

BIGG success is life on your own terms. It’s about entrepreneuring your life – taking control to build the life that fits you perfectly.

You have to break free of the boundaries that keep you from reaching BIGG success. Get out of jail for freedom!

How do you break the boundaries?

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5 Steps to Make an Unhappy Customer Happy Again

love We’ve all heard the basic rules of customer service. But they deserve repeating before we discuss how to resolve a customer complaint.

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Rule #1: The customer is always right.

Rule #2: If the customer is ever wrong, reread Rule #1.

These two rules are sufficient most of the time. However, sometimes we must realize:

Rule #3: The customer may not always reasonable.

You must know your boundaries in dealing with an unreasonable customer. If you’re a leader, you must communicate these boundaries to your people so they are effective when customers complain.

5 steps to make an unhappy customer happy again

Step #1 – Let the customer vent.
Before you can attempt to resolve the situation, you must understand it. Find out exactly what is troubling your customer. 

Step #2 – Listen attentively.
While this is really part of Step #1, it is so important that it bears special emphasis. Pay attention to what your customer is and isn’t saying. What are his or her specific objections?

#3 – Restate the complaint or complaints.
Wait until he or she has completely “unloaded”. Then, repeat back to your customer the complaints he or she has registered.

You may say, “Please let me make sure I completely understand your concerns.”  Then restate the complaint.

Step #4 – Assure them.

This is not to say that you agree with him or her. It simply lets your customer know that you recognize how they feel.  There is a difference!    You may say things like:

* “I can understand why you might feel that way.”
* “I can see your point.”
* “I can appreciate that.”

#5 – Find out what they want.

Everything has led to this point.  Simply ask the customer this question: “What would you like me to do?”

If you have handled yourself correctly up to now, you will find they will usually ask for less than you would expect.  If so, give it to them! If not, offer them a reasonable option to resolve the issue. 

Let them decide how they can be happy again.  It will be rare when you can’t find a good solution that makes both of you happy.

Complaints are an opportunity

Good things can come from a customer complaint. You can learn how to improve your procedures.

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georgeI once owned a carpet cleaning business. I remember a customer complained because we didn’t get the furniture put back exactly where she had it. We had a chair misplaced by about an eighth of an inch. From that day on, we asked every customer to look at the room before we left to make sure we had everything in the right place. Our customers were thrilled at this simple change in process!

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Remember this, if a customer is unhappy, they’ll usually do one of two things:

Take their business elsewhere or complain. Which do you prefer?

Research shows that customers, who have had problems resolved to their satisfaction, produce three times the revenue of a customer without a problem. On top of that, they are much more likely to recommend you to their friends and family.

Sounds like a good reason to try to make unhappy customers happy again!
 

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Want more tips to help you be a BIGG success?
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Next time, we’ll discuss what you have to do BEFORE you hire an employee. Until then, here’s to your bigg success!

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Why Work Life Balance Doesn’t Work

An increasing number of people have given up on the balancing act. They have found that it’s impossible to draw a line in the sand and divide their lives into two parts.

We only have one life to live, so why complicate it by trying to reach our goals in two separate worlds as if one doesn’t have anything to do with the other one?

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You might find that it pays to NOT try to balance your life!

Thus the emerging trend of work life integration. This concept is still in its early stages, but more and more people are finding that it works better for them than trying to keep things in balance.

Work life integration is all about flowing seamlessly from one area to the other. Your spouse may say something that helps you at work. Your co-workers may give you insight for things at home.

Pay attention to all the important people and priorities in your life all the time, rather than thinking that you need to segment them.

A paradigm shift

That’s the essence of work life integration. It requires a paradigm shift … thinking about your life a different way. Instead of putting pressure on yourself to be great in two separate areas of your life, focus on doing your best in your single life. Remove the limitations that you’ve placed on yourself.

Limitation #1 – Place
Work only occurs at the office; personal only occurs at home. We shouldn’t mix the two. It’s how we’ve been trained to think. The problem is … it doesn’t work!

Limitation #2 – Time
Many people think they of work as the activities they do during certain times of the day (e.g. 9 to 5). Then they live their personal lives. It may make sense for you to adjust your schedule, depending upon the flexibility your employer allows.

A recent study by Hudson, a leading international recruiting firm, showed that nearly one-third of the people surveyed ranked flexibility as their #1 priority in considering a new job offer.

Limitation #3 – Daily reconciliation

We think that we need to achieve balance every day. In reality, sometimes work demands more of us; at other times, our personal life needs the most attention. Give yourself permission to focus on what’s most important. Don’t worry about whether everything is balanced every day.

If you think about it, work – life balance is sort of an unnatural expectation. Work – life integration is more congruent with how most of us actually live. It’s just more natural.
How we use work – life integration

Here at Bigg Success, we understand this concept very well because we live it. We work together, often at home. We play together. We often get to travel together, combining some pleasure with the primary purpose of the trip. We also find that a lot of personal conversations lead to ideas like the one you’re reading now.

Of course, not all spouses can (or should) work together. Do what works for you. The good news is that, according to the Chartered Management Institute, there will be a blurring of boundaries between work and family because more and more of us will be working virtually.

Our bigg quote today comes from Karl Weick.

“Simply pushing harder within the old boundaries will not do.”

So pull yourself together … integrate your lives.

Next time, we’ll discuss four things to pay attention to that pay off. Until then, here’s to your bigg success!

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Should You Go Into Business with a Friend?

By Bigg Success Staff
06-19-08

Bigg Success in Business

friends

You have an idea for a business. You’re excited. But you need help – help to get the work done, help to finance the business, help with any number of things.

You tell your friend about your business and she gets all excited too. She wants to help. She wants to be your partner.

Fantastic!

Or maybe not …

It’s often true that friends who go into business together don’t remain friends. And they don’t make it as partners, either!

Now, business partners may become friends. It just seems that, when friends become business partners, the friendship and the business often suffer.

If you still think it’s a good idea to go into business with a friend, here’s a suggestion. Except you shouldn’t think of it as just a suggestion. You should view it as something you absolutely have to do before you launch the business with your friend.

A business partnership is like a marriage. You need a pre-nuptial agreement.
So have your business attorney draw up such an agreement. To figure out what should be in the agreement, sit down with your attorney and discuss all the “what ifs”.

Here are a few examples:

  • What if the business fails?
  • What if it succeeds wildly?
  • What if one of you is incapacitated?
  • What if one of you dies?
  • What if one of you gets divorced?
  • What if one of you wants out?

These aren’t pleasant things to think about, let alone talk about. However, discussing them now while you’re friends beats trying to work it out later when you might not be so friendly.

There’s no money better spent than the money you’ll spend to have your attorney walk you and your friend through scenarios like these. If you insist on going into business together, then establish the boundaries of your business relationship upfront. 

Hear today's lesson and laugh on The Bigg Success Show. 

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7 Steps To Lead Your Troops To Victory

By Bigg Success Staff
02-21-08

Leadership Skills

soldiers 

Just like great generals lead their soldiers into battle, you guide your troops to success. Great leaders, like great generals, develop a battle plan and then execute around it. With that in mind, here are seven steps to lead your troops to victory.

#1 – Define victory
What’s your vision of success? You need to clearly communicate that to your troops. Your vision should be short, compelling, and memorable. It should paint a picture of what victory looks like and what it means.

#2 – Delineate roles
Your people need to understand their role in your vision. Don’t make the mistake of relegating duties. As a good general, you’ll delegate responsibilities along with the authority needed to carry out their mission.

#3 – Establish the ground rules
You need to set the boundaries. Clearly state how you and your troops will work together on the path to victory. Let them know what resources are available to aid them in the battle. Finally, let your troops know the rewards for achieving victory.

#4 – Set the example
The battlefield is no place for “do as I say”. You have to show your troops that you are committed to the cause. You’re willing to do whatever it takes, subject to the ground rules you’ve established, to get the job done.

#5 – Admonish appropriately
You’ll have troops that fall out of line – in their behavior and in their performance. You must respond quickly. Do it privately – criticizing publicly rarely produces good results in the long run. Don’t think of this as a confrontation. You’ll do much better if you plan for a conversation.

#6 – Share the glory
As you march toward victory, recognize the people who have made the most significant contributions. Do this publicly. Great leaders share too much of the glory – this reinforces their bond with their troops. Everybody loves being part of a winning team!

#7 – Stay focused
Constantly keep your vision in front of your troops. Focus all your energy and resources on achieving what you set out to do. Don’t let anything distract you and your troops from your mission – achieving the victory you defined! 

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