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WAIT to Avoid Communication Quirks

conversation_bubblesCommunication is an interesting creature. It seems simple. Yet it’s incredibly complex.

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marylynnI’m not trying to be rude, George, but it’s just talking and listening. How complex is that?

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georgeObviously it’s more than just speaking and listening, Mary-Lynn. Effective communication requires a meeting of two or more minds. A message has to be relayed and received. That’s more complex than many people think.

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marylynnTrust me George, you’re making it too complicated. You decide on your message. You relay it. It is received. Voila, communication!

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georgeThink about it Mary-Lynn. First you have to decide on the message you want to convey. Then you have to think about your audience. You must state your message so your audience understands it. Then you have to hope your audience is receptive to your message. You have to find a way to engage them.

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marylynnAs I’ve said before, it’s just talking and listening. As long as both parties understand that, communication is simple.

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georgeTo be honest, Mary-Lynn, I think communication is simple too, on the surface. It’s executing it effectively that is difficult.

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marylynnTo make a long story short, George, I was just playing with you. I think you’re right. Communication can be very complex.

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Sometimes our quirks get in the way of the message. We send signals that we may not intend to send as you can see from the above conversation.

We could go through each of these one by one but you might accuse us of having a communication quirk if we did!

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WAIT …

So let’s get right into a technique we picked up along the way that keeps us from saying things we don’t need to say.

In many cases, these goofy little sayings are just a bridge to what we really want to say. They’re fillers that are unnecessary.

So the next time you’re embroiled in a conversation, WAIT. WAIT is an acronym for: Why Am I Talking?

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marylynnWhen I’m getting ready to say something, I just WAIT. I ask myself if I really need to say it. I think about how I will say it. It’s not fool-proof so I still say something foolish sometimes, but it’s really helped me communicate better.

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It doesn’t need to apply to just oral discussions. You may WAIT when you’re writing an e-mail. Just ask yourself: Why Am I Typing?

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georgeIn some cases, I discard the e-mail altogether. In other cases, it helps me really shorten it up. I still get carried away sometimes, but at least I get carried away consciously!

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How about this one: Why Am I Texting?

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marylynnThis keeps me from feeling like I always have to respond one more time. It helps me look for that natural end to the conversation.

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Speaking of ends of conversations, we’ve reached it on this post. WAIT and you’ll avoid communication quirks that send the wrong signal. WAIT for bigg success!

What communication quirks drive you crazy?

Share that by leaving a comment, e-mailing us at bigginfo@biggsuccess.com or leaving a voice mail at 888.455.BIGG (2444).

Wait! We want to thank you so much for reading our post today.

Please join us next time as we discuss an important part of life balance we don’t often think about. Until then, here’s to your bigg success!

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(Image in today's post by nookiez)

The Communication Debate: E-mail, Phone, Or Face Time?

Surgeons have a number of tools available to them. They choose the right tool for the circumstances. Think of surgeons the next time you need to communicate with someone. Consider all the tools available and choose the right ones.

There are three things you should mull over before you select your communication tool.

  • Know your audience.
  • All of us have our own preferences, including the person, or persons, you plan to contact. If possible, use their favorite method to connect with them. Too often, we do what’s most convenient for us. You should make it easy for them.

  • Consider the subject.
  • Are you trying to convey a simple message? Or is it complex? Does the subject lend itself to “one-way and wait” dialogue, or would real-time two-way conversation be more productive? The answers to these questions may dictate your method of contact.

  • Think effectiveness.
  • As with any interpersonal communication, effectiveness is more important than efficiency. What’s the best way to deliver your message so it’s understood? Focus on achieving your desired result, not how fast you can get it done.

Here are some examples:

  • If you need a response, but you can wait … just e-mail me.
  • If you need an immediate response … let me hear your sexy voice.
  • You need to present a very complex idea … let me see your lovely face.
  • You want to follow-up on a meeting or an interview … just e-mail me.
  • You need to discuss a delicate situation … let me see your lovely face.
  • I’m very busy and you need to get answers fast … let me hear your sexy voice.
  • You need to negotiate a deal … let me see your lovely face.

Of course, you may determine that more than one method of contact is appropriate. For example, you might e-mail me to schedule a face-to-face meeting.

As a fallback, e-mail is great because it is the least invasive. Obviously, face-to-face is the most invasive. But meeting in person is the richest form of communication. E-mail is at the bottom of that list.

Our quote today comes from Lee Iacocca.

“You can have brilliant ideas, but if you can’t get
them across, your ideas won’t get you anywhere.”

So get it right – use the right communication method at the right time for the right crowd in the right way.

Tomorrow, we’ll look at what to do when a co-worker bad mouths you. How should you confront this difficult situation? Until then, here’s to your big success!