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Scare Up More Profit

haunted_houseWe include an audio clip of the two of us going through a real Haunted House. If you want to hear it, listen to today’s show!

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georgeMary-Lynn and I recently went out on a date and it was scary!

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marylynn
Even scarier than our first date!

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george
Watch it!

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marylynnWe went to a Haunted House; actually a Haunted Factory. They did a great job and it worked its magic on us. I was spooked. George laughed.

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georgeIt’s funny when you get spooked, Mary-Lynn! I don’t know if you’ve ever held me that tight before!

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marylynnI love going through Haunted Houses. I just don’t like to be touched. George was my barrier. But I looked back one time and he wasn’t there. A devil had gotten between us! I thought I was going to have a heart attack.

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We were coming out of this room where they had about a half dozen people dressed up as devils. These guys were on stilts or something because they were all about 8’ tall. Besides that, they could go from one end of the room to the other in a flash. To top it all off, you had to duck underneath them to get out.

There are probably local ghoulish attractions in your area – many of which support great causes or are run by local hauntrepreneurs. You can have some bigg fun and support a local organization at the same time.

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marylynnAs a radio DJ, I helped promote a number of Haunted Houses over the years. Some that involved you, George.

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georgeYeah, when I was a Jaycee, I helped with more Haunted Houses than I can count. I remember running out once to clear out our cash drawer. I opened the door and these young women screamed. The problem is I didn’t even have my mask on!

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It’s really fun to be a volunteer at a Haunted House. In addition, it’s amazing how much money many of them give to worthy organizations.

A frightening affect on your bottom line

This was play time for us, but we recommend integrating work and play. While we were there, we saw something that could help you scare up more profit.

Like many Haunted Houses, they often had long lines. People waited an hour or more to get in. So they set up two different prices.

You could pay the regular price – which in this case was $10 – and wait in the regular line. Or you could pay a premium – their price was $15 – and go right to the front of the line.

Now you might be thinking, “If I had waited an hour and someone got to go through before me, I would just scream!”

They did a great job with that. They set their lines up so the people in the regular line really wouldn’t know that other people were coming in before them. The express line was camouflaged with corn stalks – yes, we’re in the Midwest – so you really couldn’t see it from the regular line.

But even if they did, everyone had the same opportunity to purchase the higher priced ticket.

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Service Level Pricing

Are there ways to give your customers the opportunity to choose their level of service?

Research shows that if you give your customers two choices, they will choose the least expensive option. But it’s get more interesting when you add one more level. If you give them three choices, people tend to choose the middle one.

The good – better – best scenario helps you upsell. Let’s be clear – this is not bait-and-switch. We’re talking about legitimate offerings that allow your customers to segment themselves.

It’s a great way to give your bottom line a BOOst! Happy Halloween!

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Direct link to The Bigg Success Show audio file:
http://media.libsyn.com/media/biggsuccess/00512-103109.mp3

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How to Chase Away Your Website Visitors

running_awayMost businesses and non-profit organizations have a web site by now. Good thing since more and more people are searching online for services instead of using the phone book.

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There’s a lot of advice about how your website should look. It’s important to pause to realize …

It's the experience that counts the most!

Just like in the bricks-and-mortar world, people value the experience.

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marylynnI've had two bad user experiences recently. The first one has to do with a local not-for-profit organization for which I volunteer. I produce the audio for the radio and television commercials that promote the event. The commercials mention a web address to get more information. However, that address takes you to the organization's national website. I spent ten minutes trying to find the page with information about our local event.

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george If memory serves, Mary-Lynn, you told me that you saw a link, “Find your local event.” But it directed you to sign up or log in to get more information.

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marylynnRight! It’s crazy. I shouldn't have to sign up to simply get information. Regardless, I finally recovered my user name and password. Then I logged in, but I still haven't found the local page. I ran out of time and will have to go back.

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george People who aren’t as invested as you probably wouldn’t put that much effort into finding the local information. Worse yet, they may never go back to the site.

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Tip #1: Create a landing page specific for what you are promoting.

Make it easy for people to find the information they want. For example, our local branch could have a page that ends with the name of our city. They could set up an address like this: nameoforganization.com/champaign.

That's a landing page. It’s the address you want to promote to people in your area for information about your local organization – especially when you’re using local TV, radio, or the newspaper.

Here's another example for a business: If you are promoting a deal, use a web address like one of these:

yourbusinessname.com/deal

yourbusinessname.com/summersale

Create your landing page in advance. It can reiterate the most important points of your advertisement and provide more information. Also provide links to your home page and any other pages that people interested in this promotion might find useful.

Integrating your offline marketing with online marketing makes all your marketing more productive. It’s a time-tested strategy. If visitors to your site get the information they want quickly, they’ll be more likely to take the time to visit other areas of your site.

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marylynnThe second bad experience occurred when I read an article online about a local tech series that is free and open to the public. The article was on our local newspaper's website. It gave details on the upcoming session and offered a link to the organization's website to get more information on all of the sessions in the series.

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george So you went to the website to find out more information, and I remember hearing a … how should I describe it … a frustrated sigh coming from you.

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marylynnThat’s a good way to say it. I was frustrated because I couldn't find anything about the series. I clicked on several page links, including their events link. Nothing. I used their search tool to search for the name of the event. Still nothing. Finally I went to their calendar and typed in the exact date. The first session in the series came up. It contained the same information that was in the article. Nothing further about the entire series. I was planning to put all of the dates on my calendar. I guess I’ll have to call them.

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Tip #2: Make it easy to find the information you promote.

If you want people to know about your events, make it easy to get that information. Especially if your event is getting press!

Create a page like we suggested above. If you prefer to link people to your home page, create a link and highlight it so people can find it quickly and easily. For example, in the case we mentioned above, you could highlight it this way:

"Tech series starting in August"

Make it very visible on your site. When people click on that link, it will take them to the page you've created with all the information about that event.

Your site is an excellent tool to compliment your other marketing efforts. But if you don't make it easy for people to find what you’re promoting, they won't participate in your sale or event.

Prepare your web site for visitors before you advertise or send out a press release. That will help make your campaign a bigg success!

Do you have any tips from your bad user experiences? Or maybe a good experience combining your web site with traditional media? Share that with us by leaving a comment below, calling us at 888.455.BIGG (2444) or e-mailing us at bigginfo@biggsuccess.com.

Thanks so much for reading our post today. Please join us next time when we’ll discuss artificial dissemination. Yes, you read that right! Until then, here’s to your bigg success!

Subscribe to The Bigg Success Show in iTunes. 

Subscribe to the Bigg Success feed.

Direct link to The Bigg Success Show audio file:
http://media.libsyn.com/media/biggsuccess/00442-072109.mp3

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