Posts

BIGG Success Logo boxed

3 Questions to Make Your Business Better

question As business owners, we often hear that we have to work on our business, not just in it. It’s a concept that sounds simple when you say it, but how do you get started?

___

___

A lot of entrepreneurs thrive on bending the rules so the starting point isn’t always obvious. You have to create the rules – the operating system – so you will have time to work on your business in the future.

So, early in your business, you work on your business by working in your business!

You begin to develop those systems that will make delegation to your future employees more effective. To do that, ask yourself three questions:

  • What is your vision of the perfect transaction?
    Map out a transaction from beginning to end. Think about what you want your customers to experience during each step of the process. This will include: your advertising, the first interaction, and the closing of the transaction. But don’t forget to include what happens internally to support the transaction and follow-up with the customer.

But here’s the interesting thing when you bring your customers’ perspective in – every customer probably has one or two little things that they really like. If you can gear your organization to make that one customer happy on that one point, you’ll probably thrill the rest of your customers by doing it! They probably want it, too. They just haven’t vocalized it.

  • How can you improve one thing one percent?
    Take your bigg picture and bring in all the things that your customers have told you and begin working on one at a time.

We have a confession to make … these three questions aren’t ours. They come straight out of Ken Blanchard’s Raving Fans. It highlights these three questions through a great story and we highly recommend that you read his great book.

So these three questions will improve your performance, help you develop your operating systems, and keep you focused on the most important people in your business – your customers.

Putting it to work

Now you want to improve one thing one percent. We saw a great example of this in action. A company had their entire process mapped out on the wall of their conference room.

They had all these sticky notes up on the wall. Each sticky note represented something they wanted to test – something that represented a potential one percent improvement. These suggestions had been made by customers and by employees.

That’s what makes this concept so useful. It’s a great tool to get employee buy-in.

They get on board because they can see that their suggestions are being considered. More than that, they may get tested. The test results may call for full implementation!

It makes your employees feel like they’re a significant part of something bigger. They are valued. That leads to bigg success with your employees. 

___

Get the tips and tools you need to be a BIGG success.
Subscribe to the Bigg Success Weekly – it’s FREE!

___

Thanks for checking in on us today. Join us next time as we make a special announcement – a new beginning for Bigg Success. Until then, here’s to your bigg success!

 

Direct link to The Bigg Success Show audio file:
http://media.libsyn.com/media/biggsuccess/00354-031909.mp3

Related posts

1441]

1248]

(Image in today's post by tulp)

BIGG Success Logo boxed

Gearing Up for a New Workplace

By Bigg Success Staff
06-05-08

Leadership Skills

keyboard 

Great leaders are vital to success for any organization. It’s especially true today as we face more challenges with a multi-generational workforce. We’re also learning more about how people respond to calls for change.

It’s incumbent on leadership today to focus the attention and activities around these three questions:

#1 – What are the most important results for us to achieve?

Your people must know what needs to be done. Not the duties, but the outcome. What is the expected result of the work you’re doing together? Identify it, proclaim it, and repeat it … and repeat it … and repeat it.

#2 – What behaviors are necessary to achieve those results?

Identify what it will take to achieve your desired result. Don’t worry about current behavior. Focus on what behavior will lead to bigg success. To accomplishing what you set out to do.

#3 – What is working well?
Along the way, highlight those things that are leading you and your team to your goal. Keep your discussions on discovering these things and then making them part of your system.

Hear today's lesson and laugh on The Bigg Success Show. 

Related posts 

248]

270]

288]

314]

453]

496]

545]

562]

(Image by hdoddema)

BIGG Success Logo boxed

Start a Dinner Club with Your Friends

By Bigg Success Staff
04-22-08

Work – Life Balance

dinner_club 

Would you like to see your good friends more often?

Here’s an idea – start a dinner club!

Before you think that’s a crazy idea, allow us to clarify what we’re talking about. We’re not talking about taking turns hosting a dinner at your house. Although, you can do that if you want.

We’re saying organize a regular time to go out for dinner with your friends. Figure out how often you’d like to get together and make it a regular event.

For example, you may meet on the first Wednesday of every month for dinner at a certain restaurant at a specified time.

Obviously, not everyone will be able to make it every time. However, by getting together on a set day, you and your friends will find it easier to schedule around it.

4 things to keep in mind

  • Keep it simple.
    Unless someone volunteers to coordinate things, you may just decide to meet at the same place every month. Of course, it’s completely up to your group.
  • Don’t make it cumbersome.
    That’s why we used the “once a month” example above. However, if your friends seem to want to get together more often, by all means go for it.
  • Be considerate of everyone’s budget.
    Don’t go to the priciest place in town if you know you have friends who will struggle to afford it. The point is to spend time with people you care about, right?
  • Determine the “rules”.
    While there should be few of these, you should discuss them upfront to align expectations and avoid uncomfortable situations later. For example, can you bring guests? If your group has kids, will they be invited as well?

If you want to keep it simple, a standing dinner event allows you to get together with your friends without a lot of upfront time. Wouldn’t you rather spend your time with them instead of planning how to meet up with them?

Hear today's lesson and laugh on The Bigg Success Show. 

Related posts 

217]

597]

492]

283]

131] 

(Image by bcm2200)

BIGG Success Logo boxed

Which Weekend Should We Get Together?

By Bigg Success Staff
04-02-08

Leading-Edge Application

screenshot

Have you ever had trouble planning a weekend with family and friends? You e-mail me and I e-mail her and she e-mails him with a date that doesn’t work for him. Now we have to start all over!

Which Weekend is your answer!

It quickly allows you to see which weekend everyone is free.

And it’s FREE!

How it works
When you’re trying to schedule a get-together, go to their site and create a name for your event. They will send a link to your e-mail address. Just e-mail the link to everyone you want to invite. All they’ll have to do is click on the link and choose the dates that work for them. That’s it!

Which Weekend serves only one purpose – to find out when everyone is available. You’ll have to do the planning, but at least you’ll be able to easily know the date for which to plan!

So when you’re trying to find a date for your next event, try Which Weekend

Find out when we post new articles. Subscribe to the Bigg Success Weekly.

Hear today's lesson and laugh on The Bigg Success Show. 

More Leading-Edge Applications

502] 

411]

340]

292]

268]

250 The Multi-Tasker’s Dream Product]

220 Don’t Jot It Down, Jott It!]

116]