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WAIT to Avoid Communication Quirks

conversation_bubblesCommunication is an interesting creature. It seems simple. Yet it’s incredibly complex.

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marylynnI’m not trying to be rude, George, but it’s just talking and listening. How complex is that?

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georgeObviously it’s more than just speaking and listening, Mary-Lynn. Effective communication requires a meeting of two or more minds. A message has to be relayed and received. That’s more complex than many people think.

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marylynnTrust me George, you’re making it too complicated. You decide on your message. You relay it. It is received. Voila, communication!

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georgeThink about it Mary-Lynn. First you have to decide on the message you want to convey. Then you have to think about your audience. You must state your message so your audience understands it. Then you have to hope your audience is receptive to your message. You have to find a way to engage them.

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marylynnAs I’ve said before, it’s just talking and listening. As long as both parties understand that, communication is simple.

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georgeTo be honest, Mary-Lynn, I think communication is simple too, on the surface. It’s executing it effectively that is difficult.

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marylynnTo make a long story short, George, I was just playing with you. I think you’re right. Communication can be very complex.

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Sometimes our quirks get in the way of the message. We send signals that we may not intend to send as you can see from the above conversation.

We could go through each of these one by one but you might accuse us of having a communication quirk if we did!

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WAIT …

So let’s get right into a technique we picked up along the way that keeps us from saying things we don’t need to say.

In many cases, these goofy little sayings are just a bridge to what we really want to say. They’re fillers that are unnecessary.

So the next time you’re embroiled in a conversation, WAIT. WAIT is an acronym for: Why Am I Talking?

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marylynnWhen I’m getting ready to say something, I just WAIT. I ask myself if I really need to say it. I think about how I will say it. It’s not fool-proof so I still say something foolish sometimes, but it’s really helped me communicate better.

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It doesn’t need to apply to just oral discussions. You may WAIT when you’re writing an e-mail. Just ask yourself: Why Am I Typing?

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georgeIn some cases, I discard the e-mail altogether. In other cases, it helps me really shorten it up. I still get carried away sometimes, but at least I get carried away consciously!

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How about this one: Why Am I Texting?

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marylynnThis keeps me from feeling like I always have to respond one more time. It helps me look for that natural end to the conversation.

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Speaking of ends of conversations, we’ve reached it on this post. WAIT and you’ll avoid communication quirks that send the wrong signal. WAIT for bigg success!

What communication quirks drive you crazy?

Share that by leaving a comment, e-mailing us at bigginfo@biggsuccess.com or leaving a voice mail at 888.455.BIGG (2444).

Wait! We want to thank you so much for reading our post today.

Please join us next time as we discuss an important part of life balance we don’t often think about. Until then, here’s to your bigg success!

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Direct link to The Bigg Success Show audio file:
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(Image in today's post by nookiez)

Bad Examples of Multi-tasking

texting

Some things go hand-in-hand. Love and marriage. Peanut butter and jelly. Even peanut butter and chocolate.

In an effort to get things done and manage our time, we multi-task. And sometimes we take it to an extreme.

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georgeFor example, is it really necessary to take (or make) a call while going to the bathroom? Yet I’ve seen guys standing at the urinal while talking on their phones. If you make this a practice, do you flush?

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marylynnI was in a store a few days ago. The woman behind the counter was vacuuming while she talked on the phone. I just don’t know how you combine those two tasks effectively.

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Can you walk and text at the same time?

We’ve all heard about texting while driving. Well apparently, there’s been an outbreak in emergency rooms of people who were texting while walking. They’re missing the step off the curb and falling into cracks. And they end up needing medical treatment.

Maybe the old question, “can you walk and chew gum at the same time”, needs to be revised!

Cruise control isn’t automatic pilot!

Unfortunately, this next one is also a true story. A woman purchased a new Winnebago. On her first trip down the road, she set the cruise control in her new motor home. Then she left the driver’s seat and went to the back to make herself a sandwich. Needless to say the vehicle crashed. Winnebago now includes instructions in their owner’s manual to explicitly warn against this form of multi-tasking!

Tossing the salad

Our favorite example, though, is the Seinfeld episode where Kramer installed a garbage disposal in his shower. He loved to shower, but it took up too much time. So he started multi-tasking. Among other things, with the disposal installed, he found he could make dinner while he showered.

Once his dinner guests found out how their dinner had been prepared, they nearly tossed their salad!

What bad multi-tasking examples can you think of? 

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Thanks so much for reading our post today. Join us next time when we say “blame, blame go away …” Until then, here’s to your bigg success!

Subscribe to The Bigg Success Show in iTunes. 

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Direct link to The Bigg Success Show audio file:
http://media.libsyn.com/media/biggsuccess/00317-012709.mp3

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Think Want, Need, Must About Your Money

pyramids Today we’ll discuss a simple, yet effective, way to make sure you’re spending your money how you intend. Divide your spending into three categories – wants, needs, and musts.

We used to think about luxuries and necessities. This splits those luxuries into two categories because, over time, luxuries tend to become necessities.

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georgeLike the dishwasher we have. It’s not a need; it’s a want. But I’d sure hate to live without one!

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marylynnI think my cell phone is a need. But the unlimited texting and the ability to watch videos are wants that I added to my package.

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With our cable TV, we have DVR and premium channels. Those are definitely wants, but we love the convenience and variety.

Climbing the pyramid

Picture a pyramid, with wants at the base, needs in the middle, and musts at the top. We tend to move things up the pyramid. The importance we place on them climbs, so to speak. We look at things that are truly wants as needs; we view things that are really needs as musts.

That’s why we think it’s a good idea to break necessities into two – needs and musts. It helps us refine what is really important.

Mixed message

It’s pretty easy to define our musts – food, clothing, shelter, and transportation. But even within this category, there are mixed messages.

For an example, let’s consider transportation. At its most basic level, the only thing we need from our chosen form of transportation is the ability to get from one place to another. Public transportation clearly would suffice for many people.

However, if you use public transportation, you lose some control over your own schedule. You give up the convenience of having your own vehicle.

So some people may need a car because of their job. They need a vehicle to drive to appointments. Could it work without one? Possibly, but it might cost you too much time to be worthwhile.

It depends on your situation. In the end, only you can know what is best for you.

Gizmos and gadgets

There’s another way that wants, needs and musts can come into play. We’ll stick with the example of a vehicle. Even if you need a car, what do you really need? Something reliable or that fancy car in the ad? Just the basics or a vehicle with all the gizmos and gadgets?

The second of these choices, which are clearly wants, can make a huge difference in the price you pay for a car. And if you happen to finance it, they will add many dollars more in interest costs over the years.

We interviewed Adam Shepard on The Bigg Success Show not long ago. Upon graduation from college, he decided to see if the American Dream was still alive. Starting with only $25 and the clothes on his back, he was eventually able to buy his own vehicle among other things. His vehicle wasn’t anything fancy – an old pick-up truck with manual windows, one which didn’t work. But he still had the transportation he needed!

Keep these three categories in mind and you’ll keep your budget in line!

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Thanks for reading our post today. Join us next time when we’ll discuss how these same three categories relate to how we spend our time. Until then, here’s to your bigg success!

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Direct link to The Bigg Success Show audio file:
http://media.libsyn.com/media/biggsuccess/00286-121508.mp3

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How to Attract and Retain the Next Generation of Talent

soft_skillsBeloit College recently published their eleventh annual Mindset List about this year’s crop of incoming freshmen. Check it out to understand the perspective of the Class of 2012.

For example, Jay Leno has always been the host of The Tonight Show for this group. Bring up Johnny Carson only if you’re prepared to explain who he was!

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Putting it into con-text

We have a friend who thinks they lack social skills. He believes they’re so busy texting that they’ve never developed the ability to communication personally.

We disagree – we think they’re very social. A generation before, we e-mailed or called someone on their cell phone instead of texting. In our mind, the only difference is the medium used.

We wanted to dig a little deeper to fully understand the perceptions of young people in their late teens and early twenties. After all, they’re the ones who will be coming to us for employment in the near future.

The Media Center at the American Press Institute calls this group of people the “Content Generation” – they use text, videos, and photos (often generated from their cell phones) to connect and inform.

Understanding the paradigm

They have witnessed September 11, corporate scandals, mass layoffs, sweat shops, the burst of the dot.com bubble, and now the subprime mortgage crisis.

When they think of the future, they realize that they will have to fund their own retirement while they start and raise a family. Since their parents are older than previous generations, they will also likely have to care for them at some point in their lives.

The workplace for the next generation

All of these things impact the jobs they will choose. They don’t expect to stay at the same company for their entire career. They won’t necessarily take the job that pays the most either – they’re looking for more than money.

This generation grew up with Tom Peters and the idea of Me, Inc. They understand personal branding and seek lifelong employability. So two of the most important components of a good job are:

  • Personal and professional growth – They want a job that helps them develop skills that will be valuable in their career and at home.
  • Work – life balance – They want a job that allows them to enjoy their lives now. They’re not willing to wait until they retire to “live”.

They want to work for people in a company that truly values its employees. These people live the values they talk about. They follow through on what they say. They’re authentic.

For example, if you say you’re “green”, you better be green. You recycle. You use energy-efficient light bulbs. You work to reduce paper use. And that’s just the start!

We admire them because they’ve figured out some important things already that we didn’t have worked out at their age. They have a lot of potential. Time will tell if they live up to it.

Get the tips and tools you need to be a BIGG success.
Subscribe to the Bigg Success Weekly – it’s FREE!

Next time, with the Democratic Convention wrapping up, we’ll talk about donkeys. Until then, here’s to your bigg success!

Subscribe to The Bigg Success Show in iTunes. 

Subscribe to the Bigg Success feed.

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