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Who's in Control – You or Your Blackberry?

Have you ever been in a conversation where the other person never stopped looking at their Blackberry … or iPhone … or some other mobile device?

Maybe that person was you!

Today we’ll discuss the impression this leaves and how it affects you if you’re an offender.

Age matters
You should consider the age of the person with whom you’re meeting. When twenty somethings meet, there’s a good chance they’ll both be offenders, which means neither one will be offended! They don’t think anything of it.

A forty something might have a problem with it; a sixty something almost definitely would. But no matter what age the person is, if they don’t have their device in hand, you shouldn’t either!

The inbox on your desk
Let’s go back a generation or so. What would be the equivalent to meeting with device in hand?

Picture someone sitting in a meeting with you sorting through the Inbox from their desk while trying to conduct business or build a relationship.

How productive would that have been?

Why is it necessary?
You may think that, back then, there wasn’t the demand for immediate response like there is today. But customers have always been demanding.

We used to think that emergency meant “life-threatening”. Why do so many of us today have this compelling need to treat everything as if it’s an emergency?

You may say that you have to keep in touch constantly. You’re in a competitive business and you’ll lose customers if you don’t.

Let’s go back in time again. Back to the day when the primary means to communicate instantly was by landline telephone. If people then had the same attitude, they would have never left their offices because the phone might ring!

So people took turns answering the phone. Could something similar be done today?

What really important people think
There’s an old story about Richard Simon, of the famous publishing house Simon & Schuster. With his work done for the day, he shut off the lights in his office, grabbed his hat (hats were fashionable at that time), and headed for the elevator.

He was joined on the elevator by a young editor. The editor had a brief case in each hand and another pair pinned under his arms. Mr. Simon looked at him and in Tarzan-speak said, “Me publisher, you editor!”

We think that looking really busy gives off an impression that we’re really important. But as this story illustrates, really important people may think just the opposite!

These devices are useful tools. However, when anything gets in the way of giving people our full attention when we get the opportunity, we’ve missed the whole point.

These devises should help us keep in touch with people, not get in the way of connecting with them when we have the chance!

Get out your mobile device and connect with us!
Click on our Comment link below to share your thoughts 
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Our bigg quote today is by Richard Moss, who said,

“The greatest gift you can give another is the purity of your attention.”

Will you give that gift to the person you’re meeting with or to your Blackberry?

Next time, we ask, “Is your mind like a skipping CD?” Until then, here’s to your bigg success!

Subscribe to the Bigg Success feed.

Subscribe to The Bigg Success Show in iTunes. 

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Who’s in Control – You or Your Blackberry?

Have you ever been in a conversation where the other person never stopped looking at their Blackberry … or iPhone … or some other mobile device?

Maybe that person was you!

Today we’ll discuss the impression this leaves and how it affects you if you’re an offender.

Age matters
You should consider the age of the person with whom you’re meeting. When twenty somethings meet, there’s a good chance they’ll both be offenders, which means neither one will be offended! They don’t think anything of it.

A forty something might have a problem with it; a sixty something almost definitely would. But no matter what age the person is, if they don’t have their device in hand, you shouldn’t either!

The inbox on your desk
Let’s go back a generation or so. What would be the equivalent to meeting with device in hand?

Picture someone sitting in a meeting with you sorting through the Inbox from their desk while trying to conduct business or build a relationship.

How productive would that have been?

Why is it necessary?
You may think that, back then, there wasn’t the demand for immediate response like there is today. But customers have always been demanding.

We used to think that emergency meant “life-threatening”. Why do so many of us today have this compelling need to treat everything as if it’s an emergency?

You may say that you have to keep in touch constantly. You’re in a competitive business and you’ll lose customers if you don’t.

Let’s go back in time again. Back to the day when the primary means to communicate instantly was by landline telephone. If people then had the same attitude, they would have never left their offices because the phone might ring!

So people took turns answering the phone. Could something similar be done today?

What really important people think
There’s an old story about Richard Simon, of the famous publishing house Simon & Schuster. With his work done for the day, he shut off the lights in his office, grabbed his hat (hats were fashionable at that time), and headed for the elevator.

He was joined on the elevator by a young editor. The editor had a brief case in each hand and another pair pinned under his arms. Mr. Simon looked at him and in Tarzan-speak said, “Me publisher, you editor!”

We think that looking really busy gives off an impression that we’re really important. But as this story illustrates, really important people may think just the opposite!

These devices are useful tools. However, when anything gets in the way of giving people our full attention when we get the opportunity, we’ve missed the whole point.

These devises should help us keep in touch with people, not get in the way of connecting with them when we have the chance!

Get out your mobile device and connect with us!
Click on our Comment link below to share your thoughts 
Click on the Share This button below to Digg, Stumble, Mixx, etc.

Our bigg quote today is by Richard Moss, who said,

“The greatest gift you can give another is the purity of your attention.”

Will you give that gift to the person you’re meeting with or to your Blackberry?

Next time, we ask, “Is your mind like a skipping CD?” Until then, here’s to your bigg success!

Subscribe to the Bigg Success feed.

Subscribe to The Bigg Success Show in iTunes. 

Related posts

Relationship Building Blocks

Lessons about Friendship from Man’s Best Friend

Can You Walk And Chew Gum At The Same Time?

TMI Is Not So Gr8 

(Image by Iafrate)

Effective Communication Across Department Lines

Communicating is easy, right? The person doing the talking thinks it is! They state their message. Done! The problem is on the other side … how is that message interpreted?

This is especially true when communicating across departments. People with differences – in skill sets, backgrounds, education, and vocabulary – often have difficulty understanding each other.

The book, The Geek Gap, provides a great example. It illustrates the differences between techies (geeks as the authors say) and managers (suits to use the authors’ term).

Knowing how to close the gap is a critical skill for your company’s sake, but also for your own professional advantage. So how do you do it?

First, seek to understand.
We’re borrowing this term from Stephen Covey’s great book,  The 7 Habits of Highly Effective People. Different departments tend to attract different personalities.
Think about your stereotypical geek. They like to solve problems, to fix things. They’re intelligent, but often introverted. They like to work on projects. They’re detail-oriented.

Now think about your stereotypical manager. They rely on their ability to influence people. They’re also intelligent, but more likely extroverted. They bring projects in for others to do. They’re bigg picture people.

Obviously, we are grossly oversimplifying here. And we’re purposefully stereotyping to make a point. We can all think of all kinds of people who don’t fit these traits.

But let’s continue stereotyping to keep making the point!

Geeks see technology as an end unto itself. Suits see technology as a tool to accomplish their goals. Geeks are the craftsmen, suits are managers.

To geeks, the goal is to build that perfect product or system that functions just the way it was designed. To management, the purpose of that perfect product or system is solely to meet larger business objectives.

Each side needs to learn to respect the point-of-view of the other. Suits respecting the craftsmanship and geeks seeing how their work contributes to the mission of the organization.

Second, come to value each other.

These diverse points-of-view strengthen the organization. If we’re both exactly alike, one of us isn’t needed!

The craftsman won’t quit until the end product is virtually perfect. There’s a pride of workmanship. The joy is in the creation. It’s about bringing an idea to life.

The manager won’t quit until the goal is met. He or she takes pride in getting things done efficiently and achieving results. The joy is in creating opportunities for people. It’s about moving the organization forward.

Geeks need the suits or they wouldn’t have any projects to work on. Suits need the geeks or the projects wouldn’t get done. It’s the two working together that creates something greater than they could do on their own.

Our bigg quote today is by George Bernard Shaw, who said:

“The single biggest problem in communication
is the illusion that it has taken place.”

Magical things happen when you communicate effectively. Learn the tricks of the trade so you can pull the rabbit out of the hat when you need it.   

Next time, we’ll answer a question from a listener who just lost her job unexpectedly. Until then, here’s to your bigg success!

Subscribe to the Bigg Success feed.

Subscribe to The Bigg Success Show in iTunes. 

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7 Things You Must Learn In College That College Won't Teach You

diploma 

Some things are teachable; others have to be learned. Today, we’ll discuss things you have to learn on your own. Hopefully, you’ll do it while you’re still in college! If you’re already out, check this list to see how you’re doing!

#1 – Learn how YOU learn.
Do you learn best by reading? Listening? Watching? Or some combination? You’ll save a lot of time, money, and frustration later if you learn this now.

#2 – Learn HOW to think.
Most students focus on WHAT to think. Get a well-rounded education so you can cut to the essence of any issue. You fully understand a topic when you can debate both sides of an argument equally well.

#3 – Learn self-discipline.
Know how to set goals and schedule yourself to achieve them. Stick to the schedule you’ve set so you can focus on your priorities and balance work with fun.

#4 – Learn how to build YOUR brand.
You are the CEO of most important organization – YOU, Inc. For what will you be famous? What makes you unique? How will you let the world know?

The choices you make are critical. It’s good to be a member of an organization; it’s better to be a leader in it. Choose internships and summer jobs wisely because they reflect on your brand, too.

#5 – Learn how to communicate effectively.

It’s true – you learn a LITTLE bit about this in college. But how you communicate reflects on your brand. For example, if your written work is full of typographical errors and grammatical mistakes, the reader may assume that you’re sloppy or apathetic. Also understand that HOW you say something is just as important as WHAT you say.

#6 – Learn how to build your network.
Take every opportunity to reach out to people with common interests. It’s amazing how few students get to know their professors. They are great mentors even after you’re done with college!

It’s important to cultivate relationships. Take an interest in them. For your network to work when you desperately need it, you’ll need established relationships.

There are no six steps to Kevin Bacon when it comes to networking. You need to get one step removed from the person you need to contact. If you know me, and I know somebody, you have a good chance with that somebody.

#7 – Learn how to find your initial vision.
Your vision consists of your passion, your values, your competencies, and the environment you face. Here are some great resources to help you:

Your vision will probably change over time. However, developing the skills to discover it and work toward it are essential to your bigg success.

Did you dig this article? Then Digg it!

Just click on the Share This button below!

Our bigg quote today comes from the great Ralph Waldo Emerson, who said,

“The things taught in schools and colleges are
not an education, but the means to an education.”

Education is a life-long adventure to discover yourself and uncover your full potential.

As he moves on from the game he loves, superstar quarterback Brett Favre taught us a lesson on peak performance. We’ll discuss it in our next blog.

Brett’s moving on to the perfect job. One with two vacations a year … six months each!

Until next time, here’s to your bigg success! 

Subscribe to the Bigg Success feed.

Subscribe to The Bigg Success Show in iTunes. 

Related posts

3 Tips To Thrive In Your Career

Facing Off Against Faceless Competitors

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Is Your Star Shining Bright?

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(Image by gadgetdude,CC 2.0)

7 Things You Must Learn In College That College Won’t Teach You

diploma 

Some things are teachable; others have to be learned. Today, we’ll discuss things you have to learn on your own. Hopefully, you’ll do it while you’re still in college! If you’re already out, check this list to see how you’re doing!

#1 – Learn how YOU learn.
Do you learn best by reading? Listening? Watching? Or some combination? You’ll save a lot of time, money, and frustration later if you learn this now.

#2 – Learn HOW to think.
Most students focus on WHAT to think. Get a well-rounded education so you can cut to the essence of any issue. You fully understand a topic when you can debate both sides of an argument equally well.

#3 – Learn self-discipline.
Know how to set goals and schedule yourself to achieve them. Stick to the schedule you’ve set so you can focus on your priorities and balance work with fun.

#4 – Learn how to build YOUR brand.
You are the CEO of most important organization – YOU, Inc. For what will you be famous? What makes you unique? How will you let the world know?

The choices you make are critical. It’s good to be a member of an organization; it’s better to be a leader in it. Choose internships and summer jobs wisely because they reflect on your brand, too.

#5 – Learn how to communicate effectively.

It’s true – you learn a LITTLE bit about this in college. But how you communicate reflects on your brand. For example, if your written work is full of typographical errors and grammatical mistakes, the reader may assume that you’re sloppy or apathetic. Also understand that HOW you say something is just as important as WHAT you say.

#6 – Learn how to build your network.
Take every opportunity to reach out to people with common interests. It’s amazing how few students get to know their professors. They are great mentors even after you’re done with college!

It’s important to cultivate relationships. Take an interest in them. For your network to work when you desperately need it, you’ll need established relationships.

There are no six steps to Kevin Bacon when it comes to networking. You need to get one step removed from the person you need to contact. If you know me, and I know somebody, you have a good chance with that somebody.

#7 – Learn how to find your initial vision.
Your vision consists of your passion, your values, your competencies, and the environment you face. Here are some great resources to help you:

Your vision will probably change over time. However, developing the skills to discover it and work toward it are essential to your bigg success.

Did you dig this article? Then Digg it!

Just click on the Share This button below!

Our bigg quote today comes from the great Ralph Waldo Emerson, who said,

“The things taught in schools and colleges are
not an education, but the means to an education.”

Education is a life-long adventure to discover yourself and uncover your full potential.

As he moves on from the game he loves, superstar quarterback Brett Favre taught us a lesson on peak performance. We’ll discuss it in our next blog.

Brett’s moving on to the perfect job. One with two vacations a year … six months each!

Until next time, here’s to your bigg success! 

Subscribe to the Bigg Success feed.

Subscribe to The Bigg Success Show in iTunes. 

Related posts

3 Tips To Thrive In Your Career

Facing Off Against Faceless Competitors

Jungle Love – Living With Coopetition

How To Get Promoted To Senior Management

How Do You Learn To Be An Entrepreneur?

What Makes You Tick?

John Wooden’s Pyramid Of Success

Is Your Star Shining Bright?

Don’t Shy Away From Networking

(Image by gadgetdude,CC 2.0)

Pages

Making the Most of Every Contact

By Bigg Success Staff
05-22-08

Bigg Success in Sales

grand_prix 

There’s a small portion of the tire on a race car that actually makes contact with the race track. It’s called the contact patch. Racing crews do everything they can to get a good contact patch because it’s one of the more important factors in winning the race.

As a sales person, you also have a contact patch. You spend a small portion of all your time in front of your prospects. What happens in those moments is essential to making the sale.

However, what happens in those moments is dependent on what you do before you get to them. Preparation is what makes the difference. You need to be sure you’re ready when the opportunity presents itself.

You’ll succeed when product knowledge, prospect knowledge, and people skills meet.

Product knowledge
You need to fully understand the features and, more importantly, the benefits of your product. But don’t stop there. You also need to fully understand the features and benefits of your competitors’ products.

And when we say “competitors”, we mean every alternate way your prospect might meet their need. It goes beyond people who do exactly what you do. You also need to understand what substitutions your prospect could make for your product.

Prospect knowledge

What problem do you solve for your prospect? Find a problem your prospect wants to solve and show them how to solve it. In order to do that, you’ll need to do some research on your prospect.

Problem-solving is a case-by-case thing. One prospect may be experiencing difficulties that another one isn’t. If you take the time to find the unique needs of a unique prospect, and then offer them a unique solution, you’ll make the most of every contact.

People skills

You also need to develop the people skills necessary to communicate your message and understand what the prospect is saying. And not saying. Learning how to read non-verbal cues is an essential art of being a great sales person.

So listen as much as you talk. Question your prospect to make sure you fully understand their responses. Watch them to see what they’re not saying with words. Then use your product knowledge, your prospect knowledge, and your people skills to make the sale!  

Hear today's lesson and laugh on The Bigg Success Show. 

Subscribe to the Bigg Success feed.

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Active and Passive Voice: Actively Accentuate the Positive, Passively Eliminate the Negative

By Bigg Success Staff
04-24-08

Career Builders

talking 

You will advance faster in your career if you communicate effectively. One part of that is to know when to use your “active” voice and when to use a “passive” one.

It sounds boring, but you’ll be surprised at the difference it makes!

When you use your active voice, the subject of the sentence appears before the action. Stated simpler, the noun occurs before the verb. For example:

You performed exceptionally well on this project.

With passive voice, the action appears in the sentence before the subject, if the subject appears at all. The verb comes first, the noun comes later. An example:

This project was done exceptionally well by you.

Note that the first example is more direct and easier to follow than the second. It sounds better, doesn’t it?

Accentuate the positives with your active voice
More importantly, wouldn’t you feel better if you were told that “you performed exceptionally well”?

The focus is on “you”, not the “project”.

So when you want to tell someone that they did something great, use your active voice. Put them first in your sentences. You’ll feel great because you’ll make them feel great!

Eliminate the negatives with a passive voice

You will find, though, that the passive voice is also useful. For example, which of the following two sentences would you rather hear?

You performed below expectations on this project.

Expectations weren’t met on this project.

The second example sounds better on this go-around, doesn’t it? Can you picture yourself getting defensive with the first sentence? Probably so.

So when you want to discuss anything negative, use your passive voice. You’ll find that your conversation is much more productive!

Subscribe to the Bigg Success feed.

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The Other Pause that Refreshes

By Bigg Success Staff
04-07-08

Career Builders

In 1929, Coca-Cola proudly proclaimed that Coke was the pause that refreshes. In your communication tool box, you can also use a pause to refresh. 

That is, you can pause to refresh.

Pause when someone is talking to you.
When you’re having a conversation with someone, one of the most important things you can demonstrate is that you are listening attentively. After they make a point, pause before you reply to show them you’re listening carefully.

Pausing also insures that you don’t interrupt them. Perhaps they’re just catching their breath before continuing. By giving them a second or two, you’ll know if they want to add to their point or if they’ve truly completed their thought.

It also gives you time to fully digest what they said so your response will be better. For example, you may need to ask a follow-up question to clarify something you didn’t completely understand.

Pause when you are talking.
You can use pauses to your advantage when you’re doing the talking as well. Pausing gives them time to fully comprehend what you said. For example, you may see something in their body language or facial expression that suggests confusion. Follow-up to make sure they understood your message.

Sometimes, by pausing, they’ll immediately interject a question or a point. Perhaps they didn’t understand something you said. If you continue talking, they’ll be mentally trapped with the point that needs clarification, so they won’t hear you anyway. Pause to give them time to ask questions or make a point.

Pausing when you’re talking also signals that you’re not a conversation hog. You show them that you’re interested in a two-way dialog and that you value their input. 

Pausing is a useful communication tool for both sides of your conversation. Use it to build trust and make sure your message is understood. Too many people are so focused on what they’re saying or going to say that they fail to actually communicate. Pausing is refreshing!

Find out when we post new articles. Subscribe to the Bigg Success Weekly.

Hear today's lesson and laugh on The Bigg Success Show.

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Insist on a Weekly Report Before You List Your House with a Realtor

By Bigg Success Staff
04-07-08

Life Changes

phone_call 

You’ve listed your house for sale with a realtor. Days, even weeks, have gone by with no apparent interest in your house. You start to get anxious. What’s going on?

So you call your realtor. He or she tells you what’s being done to market your house. You discuss some alternatives. You hang up your phone and you feel better.

But in a few days, you still don’t see any potential buyers so you call again. Is your realtor doing anything? So you call your realtor again. And once again, after talking with him or her, you feel better about what’s being done to move your house.

Then a few days later … well, you get the picture!

There’s a better way – insist on a weekly report before you list your property with your realtor.

4 Pointers for the Report

Short

You don’t need a detailed written report from your realtor. After all, you want him or her focusing on finding buyers, not talking to you! However, your realtor should be able to get you up-to-speed on what’s going on in a few minutes.

Form
Agree to how the report will be delivered. It can be a phone call or an e-mail. See what your realtor prefers. If it’s a phone call, take notes and e-mail them to your realtor for review to make sure you accurately understood what was said.

Activities
You want to know what’s been done to market your product. Get a feeling for the number of times your house has been shown, any comments that were made, and any suggestions your realtor may have now.

Alternatives
Your contact with your realtor should conclude by discussing your alternatives. We’ll discuss this more in our next article on selling your house.

Getting a weekly report from your realtor serves two purposes:

  • It keeps your realtor accountable
  • It keeps you from bugging them too much!

You’ll feel less stress if you communicate regularly with your realtor. You may also be able to make some adjustments as new information becomes available.

Find out when we post new articles. Subscribe to the Bigg Success Weekly.

Hear today's lesson and laugh on The Bigg Success Show.

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Bigg Contributors

Meet our regular guests who share their bigg talents with Bigg Success!

wynn_biggWynn Bigg is the inspiration for Bigg Success. We’re fortunate that he occasionally shares some of his wisdom with us and our community.

A quiet man, he retired from a successful career in entrepreneurship and real estate investing after many years.

Now he pursues his passion to travel the world with his wife, Fanny. He says he thoroughly enjoys living “the bigg life” and wants us to share his secrets to bigg success with as many people as possible. He believes every one has the potential to do great things. Read Wynn's latest bigg contribution.

dana_mancusoDana Mancuso lives and works in Urbana, Illinois in the public relations field. "I was always very quiet in class, not one to make waves. But I would make smart or funny comments quietly to my neighbor, and more often than not he or she would repeat them out loud and get a laugh from the group."

Today Dana loves to share funny, odd and sometimes serious stories of every day things that happen in her life in her writing. She spends her non-work time as a mom of two and wife to a gregarious husband, who also steals her quick-witted one liners and gets the bigg laugh! Read Dana's latest bigg contribution.

jake_novakJake Novak is a comedy writer whose material is used by more than 100 radio stations across the world!

Jake's material is featured along with comedy from Dave Letterman and Jay Leno every Thursday in Newsday. He also has a Jewish humor column in every issue of The Jewish Week and a brand new comic strip "Schmooze or Lose" in the L.A. Jewish Journal. You can also read his humor daily on his blog, Jake's Comedy Corner. When Jake's not making people laugh, he teaches Journalism at New York University. Jake is also with the recently-launched Fox Business Network. Hear Jake's latest bigg contribution.