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How to Chase Away Your Website Visitors

running_awayMost businesses and non-profit organizations have a web site by now. Good thing since more and more people are searching online for services instead of using the phone book.

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There’s a lot of advice about how your website should look. It’s important to pause to realize …

It's the experience that counts the most!

Just like in the bricks-and-mortar world, people value the experience.

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marylynnI've had two bad user experiences recently. The first one has to do with a local not-for-profit organization for which I volunteer. I produce the audio for the radio and television commercials that promote the event. The commercials mention a web address to get more information. However, that address takes you to the organization's national website. I spent ten minutes trying to find the page with information about our local event.

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george If memory serves, Mary-Lynn, you told me that you saw a link, “Find your local event.” But it directed you to sign up or log in to get more information.

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marylynnRight! It’s crazy. I shouldn't have to sign up to simply get information. Regardless, I finally recovered my user name and password. Then I logged in, but I still haven't found the local page. I ran out of time and will have to go back.

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george People who aren’t as invested as you probably wouldn’t put that much effort into finding the local information. Worse yet, they may never go back to the site.

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Tip #1: Create a landing page specific for what you are promoting.

Make it easy for people to find the information they want. For example, our local branch could have a page that ends with the name of our city. They could set up an address like this: nameoforganization.com/champaign.

That's a landing page. It’s the address you want to promote to people in your area for information about your local organization – especially when you’re using local TV, radio, or the newspaper.

Here's another example for a business: If you are promoting a deal, use a web address like one of these:

yourbusinessname.com/deal

yourbusinessname.com/summersale

Create your landing page in advance. It can reiterate the most important points of your advertisement and provide more information. Also provide links to your home page and any other pages that people interested in this promotion might find useful.

Integrating your offline marketing with online marketing makes all your marketing more productive. It’s a time-tested strategy. If visitors to your site get the information they want quickly, they’ll be more likely to take the time to visit other areas of your site.

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marylynnThe second bad experience occurred when I read an article online about a local tech series that is free and open to the public. The article was on our local newspaper's website. It gave details on the upcoming session and offered a link to the organization's website to get more information on all of the sessions in the series.

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george So you went to the website to find out more information, and I remember hearing a … how should I describe it … a frustrated sigh coming from you.

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marylynnThat’s a good way to say it. I was frustrated because I couldn't find anything about the series. I clicked on several page links, including their events link. Nothing. I used their search tool to search for the name of the event. Still nothing. Finally I went to their calendar and typed in the exact date. The first session in the series came up. It contained the same information that was in the article. Nothing further about the entire series. I was planning to put all of the dates on my calendar. I guess I’ll have to call them.

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Tip #2: Make it easy to find the information you promote.

If you want people to know about your events, make it easy to get that information. Especially if your event is getting press!

Create a page like we suggested above. If you prefer to link people to your home page, create a link and highlight it so people can find it quickly and easily. For example, in the case we mentioned above, you could highlight it this way:

"Tech series starting in August"

Make it very visible on your site. When people click on that link, it will take them to the page you've created with all the information about that event.

Your site is an excellent tool to compliment your other marketing efforts. But if you don't make it easy for people to find what you’re promoting, they won't participate in your sale or event.

Prepare your web site for visitors before you advertise or send out a press release. That will help make your campaign a bigg success!

Do you have any tips from your bad user experiences? Or maybe a good experience combining your web site with traditional media? Share that with us by leaving a comment below, calling us at 888.455.BIGG (2444) or e-mailing us at bigginfo@biggsuccess.com.

Thanks so much for reading our post today. Please join us next time when we’ll discuss artificial dissemination. Yes, you read that right! Until then, here’s to your bigg success!

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Direct link to The Bigg Success Show audio file:
http://media.libsyn.com/media/biggsuccess/00442-072109.mp3

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(Image in today's post by woodsy)

Merge Your Networking Worlds

balancingWe were recently invited by Jon Gatrell to be guest posters on his Spatially Relevant blog. We wrote about networking – both online and offline.

What sparked our post is a friend of ours who says she thinks social media is a waste of time. We can see her point – she has a stable job in a city she’ll probably never leave. She’s active in her community so she does do plenty of networking. She also cares for a young family at home.

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She’s not alone in her opinion. There’s no doubt that online networking benefits some more than others. But we think everybody should at least dip their toes into the water.

Online networking makes it easy to find people that you may not have talked with in some time. Like that colleague at your first job who’s now the President of a company.
You can catch up, keep up, and meet up.

We have another friend who said that if he hadn’t talked to someone in twenty years or so, he didn’t need to talk to them now! 

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marylynn I disagree. A prime example – I’m catching up with some of my old high school classmates. It’s interesting to see what businesses they’re in now. Some of them are in similar businesses to what we’re doing here at Bigg Success. So we can talk and help each other with some of the ins and outs of the business.

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georgeIt’s easier for me to keep up with people using social media. I know me – I’m not going to write a letter. I’ve probably lost their phone number years ago. Their e-mail address may have changed and I forgot to note it. Social media is just a great way to stay in touch.

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It’s also important to build relationships offline as well. We’ve learned this – Bigg Success is, of course, an online business – but we found that it’s vital to meet people offline as well.

In fact, we met Jon, and his wife Emily, at a conference. We liked them instantly! Since we met them offline, we got to know their full personalities in a way that wouldn’t have been possible online. However, we’ve been able to keep in touch with them because of the online world.

The power comes from merging the two

When we hear about a merger in the corporate world, the word “synergy” usually comes up – the whole is greater than the parts. We think the same thing happens when you merge your networking worlds.

To take this one step further, think about marketing principles. You don’t just use one form of marketing in a campaign; you use a combination to create better results.

And networking is marketing – at least that’s part of the reason we all network. By putting the two together, the results will be better than if you just use one forum. You have two hands … why wouldn’t you use them both?

The bottom line – online or off – it’s all about people and building relationships. 

Subscribe to The Bigg Success Show in iTunes. 

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Build Your Brand By Promoting Others

helping_handsWe started Bigg Success about eight months ago. In that time, we’ve met some incredible people – listeners of our show, readers of our blog, and colleagues at conferences. One of the most amazing people we’ve met is Liz Strauss.

She’s known as the “queen of blogging.” She’s also the queen of conversation – her blog has more comments than just about any other blog. She’s also an SOB – her label for Successful and Outstanding Blog!

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A one-of-a-kind show that’s an incredible resource

Liz recently held a Blog Fair. Think of an auto show, where you have all these cool cars lined up. Liz decided to do this with blogs, allowing other people to promote their sites on her site.

It’s now a great resource for you online. Check out 260 blogs on one page. While you’re there, check out Bigg Success … we’re Entry 114. We learned about a lot of great sites that we didn’t know about before. 

Benefit by promoting others

Liz’s creativity got us thinking about the benefit of promoting others. It shows your customers that you care about more than money. georgeBefore I sold my other service businesses, we encouraged our customers to call us first, no matter what their problem was. In many cases, we didn’t perform the service they needed. However, they really appreciated that we helped them find someone good. It paid off in the long term.

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marylynn Here at Bigg Success, we try to do the same thing. We seek out professionals who are experts in their field. We invite them to be on our show to share insight and advice with you that we couldn’t do alone.

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We try to find people who know more than we do … and that’s not hard to do! Seriously, they may have a deeper understanding of a subject or know something peripheral to it.

The point is – when you promote others, you also promote yourself because you’re the hub.

Benefit by promoting with others

Sometimes the people you promote are your competition, but that can pay off too. There’s a concept that’s been practiced for years, but not really talked about openly. It’s been given the name “coopetition”.

Not long ago, we spoke with a man who owns a restaurant. In our town, we have a campus area with about 40,000 or so students. We also have a downtown with a vibrant nightlife. His restaurant sits in a little cluster of restaurants in between the two areas.

He couldn’t afford to advertise in the college newspaper. But what he could do is band together with his fellow restaurateurs and advertise their restaurants as a group. They promote bringing your date to one of their restaurants on the way to going downtown to enjoy the nightlife.

Suddenly, he saw a way to reach a whole new market – a market that was unattainable on his own. So sometimes the best way to build your brand is by promoting with others. 

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Beyond Networking

Today on The Bigg Success Show, we welcomed Melissa Giovagnoli. Melissa is an author, speaker, coach and entrepreneur. Of her 11 books, four have been on the best seller’s list and one was featured on The Oprah Winfrey Show. She is one of the world’s leading experts on networking and has appeared on The Today Show, CNN, CNBC, and Fox. She was recently named the “best networker in Chicago” by Crain’s.


Networking vs. Networlding

We asked Melissa for her best networking tip. She says not to think of it as networking, but think of it as networlding, which is the title of one of her books. Networlding expands opportunities rather than limiting them.

As a networker, you might set a goal of meeting two people. If you’re a networlder, you would set a goal of meeting two people who you can form a long-term relationship with and build opportunities for you, for them, and for the greater good.

The “overstuffed Rolodex syndrome”

Many people confuse activity with accomplishment. You leverage your network by thinking about who would be good connections for you. Start with people who have complementary values. With the online world, you can have quality and quantity by being specific about what you ask for to create a vibrant exchange.

7 levels of support

Networking isn’t about taking. It’s also not about just giving. You can support people:  

  • Emotionally
  • By providing information
  • By providing knowledge (information plus experiences)
  • By promoting them
  • Through wisdom sharing (the 20 percent that will yield 80 percent)
  • By creating transformational opportunities
  • Community (creating the greatest good for the greatest number)

Links to Melissa’s sites

networlding2.org
This is Melissa’s most interactive community. The goal is for members to support each other in achieving their respective goals. You can create your own profile and build your own private circle around your special interest.

Networlding E-Learning
Here you’ll get six FREE lessons on networking for business and sales or networking for jobs.

Melissa will also help you with writing a book. If you’re really serious about it, contact her.

Subscribe to The Bigg Success Show in iTunes. 

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Help! I Need Somebody!

Today on The Bigg Success Show, we welcomed Denise Griffitts. Denise is the founder and CEO of Your Virtual Assistant, a company that provides highly trained administrative professionals for support, technical and creative services for small businesses, start-up businesses, individuals, and online entrepreneurs.


Virtual assistants are in bigg demand

Denise talked about the growing demand for virtual assistants, who work for you from their home. They work within your processes and system. If you don’t have processes set up, they’ll even help you do that.

A virtual assistant can help you with just about anything that doesn’t require them to be on site. Denise’s niche is serving online entrepreneurs. She lets you take care of the front end of the business by partnering with you and handling the back end.

“A virtual assistant takes away all the minutiae from your day.”
Denise Griffitts

Don’t be afraid to ask questions. Think about what you really need help doing. What’s causing your time seepage? By thinking about the minutiae that’s sapping your creativity and letting a virtual assistant take care of it, you’ll feel a sense of freedom and be able to move forward more quickly.

How affordable is a virtual assistant?
A virtual assistant is a contract employee. You don’t have to pay their taxes and Social Security. You also don’t have to pay for their office space or equipment.

Denise has a Rate Calculator on her blog. It allows you to calculate the difference between hiring someone in your office and hiring a virtual assistant. Denise says the savings are considerable.

Could you benefit from a virtual assistant?
Denise talked about her biggest client, who had a project she needed done within three weeks. This client had a concept and an announced date for completion. That was it!

In three weeks, Denise and her team helped her client produce a product. They created a CD, did the art for the CD, created audio, print work and art work. It was in her customer’s hands by the deadline!

As Denise says, “Most everybody these days could use a virtual assistant.”

Would you like to be a virtual assistant?
Denise is looking for people all of the time. If you have online experience and would like to earn some extra money, send Denise your resume to resumes@virtualassistantindustry.com.

Denise will review your resume. If that looks good, she’ll interview you. After that, she’ll assign you a project. If you perform well on that project, then she brings you on as a full virtual assistant.

So if you want to hire a virtual assistant or be a virtual assistant, check out Your Virtual Assistant!

Subscribe to The Bigg Success Show in iTunes. 

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Pages

Put Your Inbox on Steroids

By Bigg Success Staff
06-25-08

Leading-Edge Application

sandy 

Would you like your own personal e-mail assistant?

I Want Sandy!

Would you like help managing all the mundane details?

I Want Sandy!

Would you help remember important meetings?

I Want Sandy!

I Want Sandy! is a great way to remember all the details so your mind can be free to focus on what’s important. From appointments to birthdays to yoga class to zebra fish feedings. And everything in between.

And it’s FREE! Check it out today!

You can get an e-mail with your schedule for the day.

Hear today's lesson and laugh on The Bigg Success Show. 

Subscribe to the Bigg Success feed.  

More Leading-Edge Applications

Never Forget Another Birthday

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Speed Up Your Computer

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(Image by iwantsandy.com)

The Fastest Way to Learn (Re-learn)

By Bigg Success Staff
06-05-08

Leading-Edge Application

cliffs_notes

You may be surprised at this week’s feature. This is a leading-edge application that’s been around for a long time.

Do you remember CliffsNotes

It’s what students would use who hadn’t actually studied the material. But CliffsNotes would save the day!

Some people thought it was cheating. For others, it was a life saver!

Now CliffsNotes is available online. For FREE.

And if you visit their site, you’ll realize that it’s a great way to refresh your memory quickly. For example, you can do a quick review of history. It’s all right there on the CliffsNotes site.

So the next time you have a little down time, bone up on some useful trivia quickly. Go to CliffsNotes!

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A Great Way to Track Your Goals

By Bigg Success Staff
05-30-08 

Leading-Edge Application

goals 

There’s a great online application to track your goals simply and easily over at Joe’s Goals. They’re still in limited testing. Right now, you can test it out for FREE, although they have a suggested donation of $12.

With Joe’s Goals, you can add as many goals as you want. You can create and manage a to-do list. They also allow you to develop a scoring system for each goal so you know how you’re doing. You can get reports on your progress. You can even share your goals with other people.

Joe’s Goals is a great tool to help you visually see how you’re progressing toward your goals. Check it out!

Find out when we post new articles. Subscribe to the Bigg Success Weekly.

Hear today's lesson and laugh on The Bigg Success Show. 

More Leading-Edge Applications

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Save and Organize Your Text Messages

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Kindle 

Spot The Fake Smile

By Bigg Success Staff
Novemeber 25, 2007

Test Yourself
smile jpg

Most people are bad at spotting fake smiles. Would you like to know if you can? BBC has a fun test that determines if you can tell if a person’s smile is real or fake. It will only take you about ten minutes. You’ll be shown a face. Vote whether it’s real or fake. Then, move on (there are twenty faces) until you’re done. Finally, see the results!

Want a little hint before you start?

According to the BBC, different parts of the brain are used to create a real or a fake smile. Real smiles are automatic (i.e. unconscious brain) whereas fake smiles can be done on-demand (i.e. conscious brain). With fake smiles, the mouth moves outward. With real smiles, the mouth moves, but the eyes also crease up and the eyebrows dip slightly.

We put our hands together for BBC making learning fun!

The Meeting Miser

By Bigg Success Staff
November 25, 2007

Leading-Edge Application

The Meeting Miser JPG

Don’t be fooled by its name, The Meeting Miser has many applications. It’s a free tool developed by the good people at PayScale, the leader in global online compensation data. We think you’ll just simply love it!

You can use it to track time spent on any task, but there are other tools for that.
The Meeting Miser shines by helping you determine what it costs to perform any task.

Just enter your location and the positions of the people attending (or even just your own position). Edit pay levels if you want. Start the clock. Check the total at the end. It’s that simple!

Use it at work to determine costs for:

  • meetings
  • sales calls
  • phone calls
  • report preparation
  • e-mail communications
  • research and development
  • and much, much more!

You can even use it to spy on co-workers, but we don’t recommend that!

Use it personally:

  • What’s it costing you to watch that favorite show of yours?
  • What should you pay yourself to do your chores at home?
  • What’s that round of golf really costing? Okay, we don’t really need to know that!
  • and the list goes on!

The Meeting Miser is a great tool that will help you:

  • make better decisions
  • make better recommendations
  • improve efficiency, at work and home
  • save money
  • allocate your most precious resource better